The Service Technician will provide virtual off-site delivery inspections, showroom support, and warranty inspections for Thomasville Cabinetry sold exclusively at The Home Depot. This role will assist consumers with virtual inspections of orders following delivery and order any replacements as needed. The Service Tech will also update and manage store displays and in-store marketing and will be responsible for inspecting and ordering any warranty replacements as needed. Customer support visits will be primarily in the Phoenix metro area and offsite support in remote AZ and NM territory .

Accountabilities

• Ensure all retail customers have a positive brand experience
• Provide virtual off-site inspections of all cabinets delivered to customer’s home and order replacements for any damaged product prior to installation, which will be done over the phone or video conferencing.
• Ensure all replacements are delivered and keep all parties informed
• Provide post-install inspection service and provide any necessary adjustments to cabinetry
• Ensure satisfactory resolution of warranty issues which arise in the territory
• Maintain showroom displays, literature and marketing materials in territory
• Working out of a home office, conduct phone and virtual video calls with remote customers on a daily basis

Education & Experience

• Proficient with Microsoft Office Suite, experience with Cloud based software such as GoogleDrive and SmartSheet
• Strong communication skills and proficiency in video conferencing
• Strong organizational skills
• Valid driver’s license and reliable car

For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

• Actual pay will vary based on qualifications and other factors