Job description
Requisition ID 46042
Position Type (US)Full Time
Career Function Engineering and Maintenance
Recruiter
Posting Type DNI
Kerry is a global leader in taste & nutrition. Our manufacturing facilities produce and supply the world with over 15,000 different food, beverage, and pharmaceutical products throughout the world. With a commitment toward sustainability and reputation for innovation, a career with Kerry offers you the chance to change the way the world sees food and nutrition. A career with Kerry is something you can feel good about.
About Kerry
About the role
The Kerry Field Service Technician provides prompt, high quality support of Kerry owned equipment. Reporting to the Senior Equipment Field Service Manager, the Technician duties include the installation, maintenance, and repair of related shaver/blenders and refrigerated equipment both on customer premises or at the technician’s base location, as needed.
What You'll Be Doing
Essential Actions and Responsibilities:
- Review work orders from Equipment Admin that have FST errors and resolve with corrective actions
- Perform routine preventative maintenance on a regular basis for all assigned company equipment
- Perform regional equipment trainings for sales and service personnel
- Respond in a timely fashion to assigned repair requests, including emergency and after-hours repair calls when necessary. Complete and submit all necessary documentation within management guidelines.
- Install company equipment and train customer management, or designated personnel, on the proper use, maintenance, and cleaning of the equipment.
- Handle equipment installs, replacements or removals while completing and submit all necessary documentation within management guidelines and return equipment
- Support sales team and initiatives
- Maintain parts and equipment inventories ensuring management directed stock levels are maintained. Complete parts and equipment physical inventories as directed
- Maintain hand tools, equipment, and service van to ensure safe operation and promote a professional appearance. Responsible for the service, maintenance, inspections, and cleaning of Kerry owned service vehicle within company guidelines.
- Establish strong relationships with customers and ensure customer satisfaction levels are maintained. Respond to all requests, including voice and email messages, within management guidelines.
- Travel outside the assigned territory to assist in the installation, repair, or maintenance of equipment, as needed.
- Work requires willingness to work a flexible schedule as occasional nights, weekends and overnight travel may be required.
- Perform other duties as required.
What You'll Need To Be Successful And Safe
- chnical/Trade School Diploma.
- Minimum three years’ experience in a related field.
- Refrigerated equipment training/experience (preferred)
- Three years’ experience in air conditioning or refrigeration related repair is a plus (preferred)
- HVACR License and E.P.A. universal refrigerant certification is a plus (preferred)
- Solid mechanical ability and knowledge of electrical wiring and components, plumbing, and related safety measures/ codes.
- Strong communication, interpersonal and customer service skills.
- Ability to troubleshoot in both mechanical and electrical systems, think independently, and be self-motivated.
- Candidate must possess a valid driver’s license and a clean driving record.
Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name.
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