Job description

Foodmate, a member of the Duravant family of operating companies, brings innovative technology and cost-effective solutions to poultry processing automation. Foodmate has been a competitive force in the poultry processing industry for over 15 years and is committed to be a reliable partner of major poultry processing companies worldwide. As a Duravant Family Company, Foodmate participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, Foodmate offers an excellent total rewards package that includes:

· Competitive Compensation.

· Comprehensive benefit package design to support our employees’ health, well-being, and financial security

· Work/Life programs to provide a safe, secure and balanced environment.

· Education and training programs to develop.

Foodmate is adding a Technical Support Specialist to join our team focused company. As a Foodmate Technical Support Specialist, you will be the front line to highest level technical support person for Foodmate technicians and customers via email and phone for the installed customer base. You will apply basic to advanced technical knowledge, documentation, and product experience. The Technical Support Specialist will assist customers in troubleshooting steps to identify the root cause and provide corrective action either through change in process, replacement parts, or if the issue requires, an onsite technician to resolve.

Technical Support Specialist Duties & Responsibilities:

• Provides external customers with technical support in response to inquiries via phone and email.
• Excellent knowledge in mechanical, electrical, controls, and PLC knowledge.
• Coordinates response to customer issues by gathering input from internal experts in service and engineering.
• Create, manage and close technical support cases in the case management system.
• Assist in the coordination of the field change activities.
• May conduct field service as needed to support the field service team and gain additional practical experience.
• Provide equipment reliability feedback to quality engineering and collaborate on improvements.
• 50% of travel and on call schedule.

Technical Support Specialist Requirements:

• Minimum of associates degree in technical field, or equivalent experience.
• Three to five years of experience in a manufacturing environment required.
• Solid knowledge of manufacturing, electrical, mechanical, PLC and engineering processes
• Ability to read mechanical and electrical drawings
• Technical writing experience a plus

Job Type: Full-time

Pay: $31.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Overtime

Work setting:

• In-person

Ability to commute/relocate:

• Ball Ground, GA 30107: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Mechanical knowledge: 2 years (Required)
• Electrical: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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