Agency Marketing Statement

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $600 million in state and federal funds, 10 regional offices, 3 laboratories and over 1,100 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury. Situated in the Office of Health Care Regulation, the Bureau of Long-Term Care coordinates surveying activities and enforcement actions across all of Illinois’ long term care facilities, ensuring quality of care and life for residents. Activities of the Bureau also include those aimed at collaborating with various stakeholders and other state agencies to transform long term care in response to an increased demand for high quality care and services throughout all programs and facilities.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated individual to provide comprehensive program monitoring and technical assistance, for the administrative process of the incident and complaint program for the state in the Special Investigations Division. Under the direction of the Special Investigations Unit Division Chief, implements policy for the administrative process of the incident and complaint program for the state. Provides comprehensive program monitoring and provides technical assistance. Serves as a backup for review and processing facility reported incidents and complaints.

Job Responsibilities

• Implements policy for the total administrative process of the incident and complaint program for the state.

• Provides comprehensive program monitoring and technical assistance for the SIU Division Chief and the Facility Incidents and Monitoring Program.

• Compiles, updates, and tracks statistical data regarding statewide accounting of incidents and complaints utilizing Smartsheets or designated database.

• Reviews performance standards.

• Provides technical assistance and support by making recommendations on the pursuit of complaint processing.

• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four years of college, preferably with coursework in business or public administration.
• Requires one year of responsible administrative experience in a public or business organization, or completion of an agency approved professional management training program.

Preferred Qualifications

• Two years' work experience with spreadsheet applications (i.e., Microsoft Word, Microsoft Outlook, Excel, PowerPoint), development of Smartsheet's or advanced features of word processing packages.
• One year work experience in tracking and trending statistical data to identify systemic issues.
• Two years working with State and Federal regulations and reporting requirements.
• One year utilizing the Federal CMS complaint and incident tracking system.
• One year experience collaborating with other programs/committees.
• One year experience creating reports and graphs to provide statistical data to supervisor.
• Ability to communicate clearly and effectively both verbally and in writing.