Summary: The Executive Assistant is a customer-service oriented, values-based collaborator that provides primary support for and acts as the key point of contact for the Leadership Team (key company executives). They work independently with a high degree of professionalism, confidentiality, and tact, anticipating Leadership Team needs and proactively delivering results. The Executive Assistant performs a wide range of administrative, scheduling, communication, event planning, office management, and special project management responsibilities. The Executive Assistant takes initiative and is an independent decision maker, possessing strong communication and organizational skills, sense of urgency, and professional judgement. They manage multiple priorities to ensure accuracy and timeliness of deliverables. In addition, the Executive Assistant tackles a variety of ad-hoc projects and assignments.

Essential Job Duties and Responsibilities:

• Develop efficient and effective systems for managing information, projects, and communications to ensure accurate and timely responses
• Support Leadership Team Members’ meetings when appropriate, by preparing agendas, taking, and distributing meeting notes, tracking, and following up on action items
• Maintain a comprehensive accounting of initiatives and assignments, to include actions delegated to Leadership Team Members’ and their direct reports
• Support President & CEO in tracking key assignments and due dates for the Leadership Team, including Strategic Objectives & Strategies, Enterprise Projects, etc.
• Act as project lead on delegated assignments, including coordinating cross-functional efforts
• Manage Leadership Team Members' calendars, including scheduling internal and external meetings, video calls and resolve scheduling conflicts
• Create a company and Leadership calendar with appropriate levels of visibility to key events, Strategic Planning, budgeting, operational planning activities, etc.
• Calendar, plan and execute Company events, including quarterly meetings in retail stores and headquarters, Team Member Appreciation events etc.
• Prepare responses to requests on behalf of the Leadership Team Members; take charge of complex and highly sensitive matters, independently investigate issues and problems
• Lead with a continuous improvement mindset to streamline current processes
• Organize data, assist in editing, formatting, and creating documents and presentations as needed using current knowledge of presentation standards
• Work closely with and support Communications Manager and execute on implementation of elements for a variety of internal company communications
• Partner with Marketing/Community for Team Member engagement in community events
• Perform office management for headquarters, work directly with building management, vendors, and Friedman’s Facilities & Maintenance Team to solve issues and facilitate space planning for headquarters
• Track expenses, prepare and submit monthly expense reports for Leadership Team
• Coordinate logistics for on-site, off-site, or virtual meetings
• Arrange domestic travel and all logistics
• Maintain confidentiality, make informed decisions and work independently and efficiently with accuracy
• Perform special projects and other administrative related tasks and projects as assigned
• Regular and predictable attendance and punctuality

Education/Experience:

• 5+ years of EA experience in a corporate environment working with multiple senior-level executives

Knowledge, Skills and Abilities:

• Enthusiastic, self-starter with careful attention to detail and a can-do attitude
• Able to successfully support multiple executives with different working styles
• Strong sense of initiative and a process-improvement mindset
• Excellent communication skills
• Excellent organizational and time-management skills, with the ability to prioritize workload, multitask and work under pressure to meet deadlines
• Strong work ethic and high level of integrity
• Ability to maintain confidentiality and practice discretion in everyday work
• Highly collaborative style with a willingness to work cross-functionally with multiple retail locations
• Customer service focus and attitude, with a genuine passion for anticipating needs and providing support that exceeds expectations
• Cares about executing with excellence and takes ownership of outcome of work
• Agile and flexible in response to changing priorities and needs with the ability to pivot quickly
• Thrives in an unstructured environment and, at times, with minimal direction
• Excellent computer skills, highly proficient in Microsoft Office Suite

Physical Demands and Work Environment:

• Work environment will be on-site, stationed at Headquarters, in Petaluma, CA during core business hours: 8:30 AM-5:30 PM Monday - Friday with flexibility to support Leadership Team’s needs outside of core hours as required.
• Periodic travel to Friedman’s locations and other venues

What’s in Friedman’s toolbox for Team Members:

• 401(k) match up to 3% and 50 cents on the dollar for any amount greater than 3% up to 5%
• Medical, Dental and Vision bundled benefit plan
• Team Member discount on all merchandise
• Safety ‘spin-to-win’ opportunities
• Casual dress code
• Tuition reimbursement to further career path

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008