Description

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Monday - Friday

Location: Remote ( Must be local to Central Florida area )

The role you’ll contribute:

The Employment Verification Specialist is responsible for processing routine Verification of employment HR transactions including, but not limited to verify employment history and financial information for present and past employees.

The VOE Coordinator will review and process Federal/State aid applications, Social Services Organization, Mortgage entities. Providing verification of employment timely by utilizing multiple systems to ensure accuracy and compliance with federal regulation as well as AHS policies. Is also responsible for updating and documenting case under the employee record.

Recommends, and drafts new Standard Operating Procedures, as well as complete revisions to existing employment verification SOP’s in partnership with HR Leadership. Collaborate frequently with members of various departments including but not limited to Payroll, Benefits, Leave of Absence, Employee Relations and Time and Attendance in providing information and technical guidance to employees in areas of assigned Human Resources responsibilities regarding processes, procedures and program requirements.

The value you’ll bring to the team:

• Scans, indexes, and classifies employee verification documentation utilizing imaging software for retention in electronic employee files
• Enters data into the Human Capital Management system as required
• Perform basic administration processing and approval of transactions, data input and verification of required documentation.
• Investigates and researches employee records including histories, financials and time sheets for the purpose of accurate and efficient employee verification requests.
• Make any required follow up phone calls and conduct additional research as necessary to proactively understand areas of concern or improvement in Verification of Employment information
• Supports a high volume of inbound employee and vendor inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
• Highlight, identify and resolve any discrepancies with statements provided by the Work Number for employees and vendors for this to be rectified efficiently and effectively.
• Anticipate future needs by explaining/ suggesting/ providing additional information that employees or vendors may require
• Provides expert level support for Human Resource operations including PeopleSoft, Destiny and Lawson and other non-system related issues with minimal hand-offs and escalations.
• Opens cases, process employment / income verification requests, and owns cases through to resolution
• Responsible for delivering superior customer service to employees and vendors who contact the call center
• Help achieve key objectives as well as Service Level Agreements with each case (SLA)
• Keeps management advised of potential problem areas and makes recommendations for efficiencies and solutions
• Participates in activities designed to improve employee satisfaction
• Escalates and follows through on cross-functional issues properly and in a timely manner
• Maintains a working knowledge of hospital Human Resource Department process, Finance processes as it relates to Payroll and Time and Attendance
• Undertake operational tasks to support the wider team

Qualifications

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

• Associate’s degree or three years of related field experience required or completion of the AdventHealth Human Resources internship program required
• General HR knowledge

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.