Description

DSHS CSD Region 3 Operations Management Analyst 4

The Economic Services Administration (ESA) Community Services Division (CSD) is seeking an Operations Management Analyst 4 to join the team within the Region 3, which serves 13 counties in Western Washington. We are seeking a confident, collaborative and culturally humble leader with strong management experience. At ESA we recognize the diversity of staff and those we serve is part of our collective strength. We value diverse perspectives and life experiences. We employee people with different strengths and serve people of all backgrounds.

The Operations Management Analyst 4 works under the administrative direction of the Region 3 Operations Manager within the Community Services Division (CSD). This position directly supervises operations support staff at the Centennial Complex in Tacoma. The work environment for this position is flexible allowing for on-site and remote work. This position serves as a support role to the Operations Manager, Community Service Office Administrators and Field Operation Supervisors, providing support, analysis, and continuous improvement multidimensional state/region wide programs, operations across the division/region.

The position is vital to effectively communicate changes, progress, due dates, and clarifications concerning operations to R3 management and administrators. The position acts as a lead in strategic planning, Leased Facilities Unit projects, as well as provides support on projects of various sizes, complexity and impact across the state or region.

This position researches, analyzes, evaluates and makes recommendations for development and implementation of projects. This position provides management with alternatives and recommended course of action regarding multidimensional problems across the region, including, but not limited to: service delivery, procedures, and implementing long-range strategic plans based on current and relevant data.

This position is responsible for providing technical and operational advice to management and field staff.

The Economic Services Administration and Community Services Division share a unified goal to reduce poverty by 50 percent from 2015 to 2025 in a way that eliminates disparities. This is an exciting opportunity for a meaningful career where you have the ability to stretch and grow, stay busy, enjoy the challenges of the work you do, and Transform Lives!

Some of what you’ll do:

• 
  As a member of the CSD Business Operations Steering Committee (BOSC), serve as the Region 3 point of contact between CSD Field Operations and the Regional Business Centers (RBC)
• Assists the Operations Manager with the strategic planning, maintenance, and emergency repairs of spaces within Region 3’s leased facilities.
• Responsible for direct supervision of the Facility Services Coordinator 2 and Customer Support Specialist 2 who are directly responsible for facility operations and mail at the Tacoma Centennial Complex within in the Economic Services Administration of the Department of Social and Health Services
• Responsible to back up Facility Service Coordinator 2 and/or Customer Support Specialist 2 at the Centennial Complex
• Recruit, hire, train, and supervise subordinate staff; conduct performance evaluations of assigned staff
• Serve as a support role to the Region 3 Safety Officer and Emergency Management Officer
• Oversee the maintenance and emergency repairs of Region 3 spaces within leased facilities statewide
• Serve as the Region 3 liaison with building managers, custodians, security guards, as well as the RBCs and Facility Planners
• Serve as a support role to the Region 3 telecommunications coordinator
• Review and approve Purchase Requests and ensure receipt of goods and services prior to payment by the RBCs
• Coordinate and manage Region 3 janitorial and safety contracts
• Facilitate flow of information, office equipment, IT/telephony equipment, and supplies to ensure offices are able to continue working cohesively
• Acts as a support role for annual safety inspections
• Help to coordinate monthly Office Manager and Administrative Assistant Meetings
• Represent the Operations Manager at all levels as requested
• Communicates in a clear, professional manner in all forms of correspondence
• Represent Region 3/CSD and participate in agency meetings as required, demonstrating cooperative and professional communication skills
• Attend Region 3 Management Team Meetings, BOSC meetings, trainings, LFU Facility Strategic Planning meetings, conferences, and workshops as required

What we’re looking for:
Competencies in:

• CSD business applications
• DSHS contracts and procurement policies
• Federal and State laws, rules and regulations impacting business operations
• Strategic planning for facilities
• Emergency management practices
• Maintaining telecommunications infrastructure
• Microsoft Office applications including Word, Excel, PowerPoint, and Teams
• Knowledge of fiscal management
• Principles and function of supervision, staff development, organizational and personnel accountability
• Purchasing and contracting procedures
• Human Resource principles and techniques
• Demonstrate sensitivity to cultural diversity
• Work collaboratively in a multi-disciplinary team setting

Ability to:

• Communicate effectively, orally and in writing, with management, peers, facility staff, and the public as required to carry out the assigned duties of this position
• Safeguard sensitive and confidential information and document, and maintain confidentiality regarding client and staff information
• Write effectively and develop effective written policies and directives
• Facilitate and participate in group problem solving, decision making, and network successfully with internal and external stakeholders. Ability to manage group dynamics to achieve successful outcomes
• Work independently, develop and implement action plans and utilize available resources efficiently.
• Effectively supervise staff in CSD operations, providing them with the necessary guidance and tools to do their jobs.
• Provide technical assistance and consultation to region staff
• Analyze polices, laws, regulations, and other materials and make decisions based on analyses.
• Effectively manage multiple assignments with complex and possibly competing deadlines.
• Organize the work environment and prioritize work assignments
• Able to be flexible, adapt to change, and respect differences of opinions and values.
• Compile date, extract information and generate comprehensive reports.
• Read, interpret, and implement policies, rules and regulations of considerable complexity.
• Identify issues of a serious and/or sensitive nature that need to be reported to the chain of command. Able to multi-task in a fast-paced work environment; handle multiple urgent issues at the same time; prioritize as needed and keep key agency personnel notified as to client issues, environmental issues, personnel issues and facility issues.
• Write professional reports, programs and plans

Experience in –

• Knowledge of DSHS, ESA and CSD programs, regulations, policies and procedures
• Understanding and basic knowledge of CSD field operations

Who should apply?
Professionals with a bachelor’s degree in business administration, public administration or related field or four years of paid, progressively responsible experience as an Office Manager, Facility Services Coordinator in a government organization or call center environment or managing business operations, facilities, and budgets.

Equivalent professional experience may substitute year-for-year for required education.

To Apply-
To be considered for this position, the documents listed below are required. Failure to provide these required documents will disqualify you in moving forward in the process.

• Letter of interest (specifically addressing the qualifications listed in this announcement)
• Resume
• Three (3) references (to include a peer, manager, and one other professional reference)

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about 05830? Contact Joshua.Shawhan@dshs.wa.gov.
NOTE:
Employees of the Department of Social and Health Services (DSHS) are required to be fully vaccinated against COVID-19 as a condition of employment. Any offer of employment is contingent upon verification of your vaccine status. Please note medical or religious accommodation may be available once an offer of employment is made.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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