Job description

Alesig Consulting is seeking a Desktop Support Technician with VTC experience. This position is an on-site opportunity and is located in Fort Eustis, VA.

Duties & Responsibilities:

• Assist users with PC desktop and laptop problems, settings, software and driver installations and removals, and other desktop/deskside support tasks
• Configure, maintain, and troubleshoot desktop platforms and peripherals
• Perform desktop/workstation upgrades, new installations, moves, changes, and deinstallations
• Test and maintain desktop standard images and baselines in accordance with DoD STIGs
• Install, configure, and replace desktop peripherals including printers and CAC readers
• Apply antivirus and anti-malware update
• Imaging and configuring computers
• Schedule, set up, operate, and troubleshoot secure and non-secure VTC
• Touch maintenance for computers to include patching, updates, upgrades
• Develop and maintain desktop-related technical documentation including guides, FAQs, SOPs, and reports
• Update desktop change records in Remedy or other ITSM tool
• Coordinate user support with Help Desk and System Administration staff
• All other duties as assigned

Competencies:

• Excellent communication skills with a proven ability to produce information in a clear and concise manner, both verbally and in writing while maintaining professionalism and maturity.
• Demonstrated technical expertise with exceptional mathematical, analytical and critical thinking skills and an effective and innovative ability to solve problems.
• Outstanding organizational and attention to detail skills with a demonstrated ability to work in an environment with multiple interruptions while effectively and efficiently prioritizing tasks and responding quickly to situations as they arise.
• Energetic, self-starter with a proven ability to thrive independently with minimal to no supervision as well as on a team in a mentoring and learning environment
• Exceptional customer service and interpersonal skills with a proven ability to establish and maintain effective working relationships with employees at all levels of the organization as part of a diverse and inclusive workforce.
• Sensitivity to, and appreciation of cultural, political and geographical differences

Qualifications:

Minimum Qualifications:

• Minimum of 2 years of experience with each of the following technology skills: Windows Operating Systems (Windows 7 and higher)

Experience supporting common desktop software including Microsoft Office and Outlook, Adobe Acrobat and Creative Suite, Mozilla Firefox and Thunderbird, Chrome and Edge browsers, communication/collaboration/messaging tools, and multimedia players
Experience configuring and troubleshooting common antivirus/anti-malware and end-point client tools
Experience troubleshooting and resolving VPN and desktop connection issues
Experience using remote desktop troubleshooting and administration tools
VTC (setup and troubleshooting) experience
Service desk ticketing system(s)

• Active Secret Clearance is required

• A current DoD 8570 IAT-II Certification (e.g. Security+ CE, CCNA Security, etc.) is required.

Preferred Qualifications:

• An Associate's Degree in a computer-science related field is preferred (a Bachelor's Degree in a computer-science related field is preferred for Senior Level positions)

Physical Demands:

The vision requirements for this position include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the incumbent is regularly required to:

• Use their hands to handle, feel and touch
• Reach with hands and arms
• Talk and hear
• Stand, walk, sit, climb or balance
• Stoop, kneel, crouch or crawl
• Lift up to a minimum of 25 pounds

Pre-Employment Screening Requirements:

• Must be able to provide proof of eligibility to work in the United States
• Must provide COVID-19 vaccine status
• Must be able to successfully complete Alesig Consulting’s pre-employment screening process and any additional pre-employment screens required for your position by the Federal Government

This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Alesig Consulting is an Equal Opportunity/Affirmative Action Employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fort Eustis, VA 23604: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• IAT Level II certification (Security+ or similar) (Preferred)
• Secret (or above) Clearance (Required)

Work Location: In person

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