Job description

Robert Half Technology is seeking a dynamic, and self-motivated Desktop Support Analyst with good Chromebook troubleshooting skills for our client out of San Rafael, Ca. This is a short term contract opportunity for 1-2 months. The Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems with Chromebooks. This Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components.

The successful candidate will be responsible for repairing Chromebooks, replacing batteries, scanning devices into inventory, providing low-level desktop support, troubleshooting printer jams, and performing basic log-in troubleshooting. Some Mac knowledge would be helpful, as well as experience with Google Workspace. The Tech Support Specialist will also interact with faculty and students to provide IT support.

Responsibilities:
Repairing Chromebooks and replacing batteries
Scanning devices into inventory
Providing low-level desktop support
Troubleshooting printer jams
Performing basic log-in troubleshooting
Interacting with faculty and students to provide IT support
Demonstrating knowledge of Google Workspace and some Mac troubleshooting skills
Ensuring customer satisfaction by resolving issues promptly and effectively
Maintaining a clean and organized work area
Following all safety procedures and guidelines
Other duties as assigned by the supervisor

High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred
At least 1 year of experience in a technical support role
Knowledge of Chromebook repair and Google Workspace
Basic knowledge of Mac OS
Familiarity with desktop and printer troubleshooting
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Strong organizational and multitasking skills
Must have a valid driver's license and access to a car
This is an excellent opportunity for a Desktop Support Analyst with experience in Chromebook repair, Google Workspace, and basic desktop support. If you meet the qualifications and are interested in this position, please apply today and call Alex at (925) 640-0803.

Technology Doesn't Change the World, People Do. ®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .

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