Requisition Number: 60452

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

As a leading developer, manufacturer, and global supplier of scientific laboratory products for 100 years, Corning’s Life Sciences segment collaborates with researchers seeking new approaches to increase efficiencies, reduce costs and compress timelines in the drug discovery process. Using unique expertise in the fields of materials science, surface science, optics, biochemistry and biology, the segment provides innovative solutions that improve productivity and enable breakthrough discoveries.

Scope of Position: The responsibilities of the Customer Support specialist are to work in close alignment with members of the Corning Life Sciences global distribution centers to ensure timely and effective management of the reserve to ship process. Delivering high quality, professional and consistent service this position is instrumental to the overall customer experience of our customers. In addition, the position interacts with internal customers across a variety of functions, such as quality assurance, Logistics Supply/Demand planning, and commercial when and where needed.

Duties and Essential Job Functions:

• Responsible to identify and remove obstacles for orders reserved not yet shipped
• Monitor aging report and work with internal customers to remove obstacles preventing shipment such as holds, restricted material, etc.
• Work with key customers to align with their order shipping expectations
• Manages NA Hub 3P export shipping policy process and maintains purchase orders to support the initiative
• Assist global regional order entry function to maintain purchase orders as needed
• Operational and/or Project related work as assigned by supervisor
• Identifies process gaps and escalates this to the Customer Support supervisor

Qualifications:

• Customer Focus
• Establishes and maintains effective relationships cross functional groups such as sales, logistics, global distribution centers
• Priority Setting
• Service Minded
• Detailed-oriented
• Able to work in a multicultural matrix organization
• Good written and spoken communication skills
• On time attendance

Required:

• 2 years’ work experience in a supply chain role
• Associates degree or Bachelor's degree preferred
• Good knowledge of Excel

Travel Requirements: Limited to none

Hours of work/work schedule/flextime: Monday through Friday, 8 hour/day between the hours of 8:00 am and 6:00 pm

This position does not support immigration sponsorship.

Corning Puts YOU First!

We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.

Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues’ contributions.
Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.
Financial benefits include a 401(k) savings plan with company matching contributions and a 100% company-paid pension benefit that grows steadily throughout your career.
Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.
Professional development programs help you grow and achieve your career goals.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Raleigh
Nearest Secondary Market: Rocky Mount