Do you want to gain incredible experience with a growing company in an amazing industry? Our products are all around you, everywhere you go - conveyor and power transmission belts!

Apply your skills in a company that helps bring packages to your doorstep, food to your table, keep you healthy on a treadmill, facilitate automation and so much more! Our organization is highly focused on customers, employees, entrepreneurship, agility, and responsibility. Our values and continuous improvement culture build the foundation of strong and sustainable businesses appreciated by our employees and customers around the world. Together, we work to support the community in which we live and work.

For our Jason Industrial and AMMEGA Research and Development team, we are currently looking for a Customer Solution Manager Full benefits on day 1 + 401(k) after a month.

CUSTOMER SOLUTION MANAGER

As a Customer Service Manager, you will be responsible for supporting leading, directing, and controlling customer service processes and procedures so that they meet the organization’s overall business objectives and protect the customer relationships and public reputation. You will report to the Senior Customer Solution Manager. In this role, you will be based on site. Our colleagues like one another, so this is an in-person, in-office role.

A day in the life of a Customer Solution Manager can look like

• Develop and monitor the application of operating systems including policies and procedures, structures, and information flow
• Ensure the volume of work produced meets product/ service standards and exceeds quality standards
• Set and report benchmark metrics to drive customer service excellence utilize NPS as continues improvement tool
• Create tolls and training materials for customer service so onboarding is consistent and customer experience is seamless and performance is sustainable
• Administer and balance workload
• Plan, direct, supervise, and evaluate workflow
• Coordinate work activities to achieve the volume expected to meet the operational requirements
• Responsible for the day-to-day application of organizational policies and procedures
• Monitor performance of staff members according to established monitoring standards
• Approve special price concessions, quotes, bid allowances, or adjustments
• Make hiring decisions and conduct performance appraisals
• Liaise with other staff, particularly in quality, planning, SET and sales, to ensure that customer service strategies and activities are integrated with other parts of the business and align to the overall corporate objectives

We are looking for you to offer the following

• Bachelor’s degree preferred
• 8+ years of work experience in a commercial/ customer-interfacing role
• 5+ years of work experience in a management role
• Be able to manage teams remotely
• Technical aptitude
• Communication skills, written and verbal
• Dealing with ambiguity
• Leadership acumen
• Positive team spirit
• Entrepreneurial and customer focus
• Learning agility
• Ability to deliver what is promised
• Drive for change and innovation
• Ability to build relationships through collaboration

What we offer you

• The benefits of working at AMMEGA go beyond the daily work. You will join a world class team and have the opportunity to grow through internal advancement, on-the job training, educational support, and access to a global network.
• Safety-first work environment where we care for one another and value respect
• We work with our teams on ensuring we are investing in creating a positive working environment for our employees, leaders, and colleagues. We take pride in asking and receiving feedback to continue to enhance how we show up for our internal and external customers.

Other benefits include things like:

• Medical, dental, vision
• 401(k) program with company match and competitive vesting schedule
• Medical concierge service intended to reduce medical costs, time, stress
• Company-paid Employee Assistance Program (to support mental health, elderly care, and more)
• Discount program for enjoying life outside of work
• Paid time off and paid holidays

AMMEGA is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or other characteristics protected by law.

ABOUT US

Megadyne and Jason Industrial is the member of AMMEGA Group - a global company located in 40 countries.

We value our employees, customers, entrepreneurship, and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

ABOUT THE TEAM

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.