Front Desk / Customer Service Representative
Salary - Full Time

About Welch Packaging:
Headquartered in Elkhart, IN, Welch Packaging was started in 1985 with four employees. Since then, Welch has become one of the most dynamic independent packaging companies in the United States. Welch now has multiple sheet plants throughout the Midwest. Welch Packaging has grown from four employees to over one thousand employees.

With customers at the core of our business philosophy, we have a service discipline that makes us easy to do business with. Through organic growth, strategic acquisitions, and a strong entrepreneurial spirit Welch Packaging continues to be a leader in custom packaging solutions.

Welch encourages associates to serve in a variety of civic and charitable organizations. The "Welch Way" involves giving back to our communities. On an annual basis, Welch Packaging contributes to a variety of charities and higher education in the communities in which we serve.

At Welch Packaging, we believe in building boxes, but we don't believe in putting our associates into them! Welch hires people who fit our business culture - people with integrity, a commitment to customer service and a passion for success - and we teach them the packaging business through a comprehensive individualized training and placement program. Welch looks for life-long learners committed to making a difference in the world through their work. Come grow with us!

Interested candidates with strong work ethic, customer focus, and initiative to succeed in a fast paced environment are encouraged to apply! All candidates for this position are subject to an authorized background check and drug screen. The candidate must pass both to become a Welch Packaging Team Member.

In addition to a competitive wage, we offer competitive benefits package that includes a 50% match 401K up to 8% of your contributions, wellness incentives, contributions to your health savings account up to $700, 100% coverage on preventative care benefits including prescription medicines, medical, dental, vision, life and supplement life insurances.

Summary:

The role of the CSR is to be an advocate for the customer and ensure delivery of the ultimate corrugated experience.

Essential Functions and Activities:

• Enter orders using preflight system to avoid order entry issues and send acknowledgements to customers as soon as possible
• Establish expectations, be able to negotiate due dates
• Effectively build and maintain relationships with customers & sales representatives, support as internal contact
• Communicate with customers on late/partial shipments, determine resolution
• Schedule delivery dates according to shipping patterns and customer needs, communicating with shipping department when needed
• Generate and maintain quotes
• Utilize capacity planner and communicate through appropriate channels on due date changes, qualify “hot” orders
• Act as the internal voice of the customer, utilize CSM as needed
• Generate RFQs and RFDs for House accounts and brokers
• Backfill the estimator – build specs for own customers, assist with large bids
• Process UPS/USPS incoming/outgoing, AR notes for checks, answer main line and transfer to appropriate party, inventory & order office supplies, maintain clean and organized workstation, qualify prospective customers through sales manager
• Other duties as assigned.

Expectations of the Role:

Qualifications:

• High School Diploma or GED required.
• College degree in Business, Organizational Management, Supervision or related field preferred.
• Experience with working in the Corrugated Industry Preferred.
• Good organizational, analytical and communication skills.
• Excellent problem solving and teamwork skills.
• Internal and external customer focus.
• Computer literacy and Windows applications required.
• Proficiency in MS Office applications preferred.
• Core competencies: teamwork, communication skills, time management, organizational skills, initiative, customer focused and building customer relationships.