Customer Service Representative

Description

Customer Service Representative

Job Summary:

The Customer Service Representative is responsible for the processing of payments, responding to customer inquiries, requests and complaints. Job functions would include: process service/meter orders; calculate and adjust electric service billed revenue as required; negotiate with customers concerning late payment arrangements and determine deposit amounts when required; process new service orders/transfers; speaking to customers about services and products.

Job Requirements:

• Business office experience strongly preferred
• Experience with customer billing systems desired
• Experience with cash processes desired
• Ability to process a high volume of transactions
• Proven customer service experience
• Microsoft applications (Word, Outlook, Excel, PowerPoint)
• Previous utility customer service experience highly desired

Behavioral Attributes:

• Ability to work effectively with others in a team environment
• Flexible and the ability to multi-task
• Dependable
• Positive attitude
• Initiative

Must be able to handle all functions of a business office representative and is self-directed with strong initiative and has the desire and ability for continued career growth. Successful candidate will be expected to make a positive difference for the customer and for Mississippi Power Company daily.

IN ORDER TO BE CONSIDERED FOR THIS POSITION YOU MUST PASS THE PRE-EMPLOYMENT TEST. If you qualify for testing, you will be notified after your application is submitted.

Mississippi Power a subsidiary of Southern Company, serves southeast Mississippi. We have a history of customer and community service, economic development leadership, environmental stewardship and employee involvement.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Field: Customer Service

Job Type: Standard

Primary Location: Mississippi-Meridian Area-Meridian

Operating Company: Mississippi Power Company

Job Type: Standard

Travel (Up to...): No

Union Covered: No

Work Location(s):

Meridian District Office - 2401 11th Street (2401MERIDIAN)

2401 11th Street

Meridian, 39301

Req ID: MPC2002331