Dixon is looking for a Customer Service Representative to join our team in Rancho Cucamonga, CA. The Customer Service Representative will provide superior customer service to both external and internal customers. Responsibilities include entering orders, resolving product or service issues, and following up with customers to ensure their needs were satisfied. Additional responsibilities include accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. Previous customer service or administrative experience with strong organizational skills preferred. Bachelor's degree preferred. Salary range from $18 - $20/hour, eligible for our bonus program upon hire.

RESPONSIBILITIES:

• Providing support to both internal and external customers
• Responding to email and phone inquiries
• Accounts receivable functions
• Manage customer invoicing
• Assist with special projects as needed

COMPETENCIES:

• Excellent customer service skills and positive attitude
• Ability to communicate effectively; must be a good listener
• Ability to remain calm under pressure, but have a sense of urgency
• Ability to resolve customer inquiries efficiently and prioritize requests
• Strong ability to handle challenges and multitask
• Strong attention to detail
• Ability to work in a fast-paced environment
• Strong computer skills; Microsoft Office and various software programs

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)

Experience

• 2 - 4 years: Customer Service/ Administrative Experience

Education

• Associates or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization