Job description

Customer Service Representative

Backcountry Gear is located in Eugene, OR and specializes in outdoor equipment for lightweight backpacking, climbing, hiking, camping and backcountry use. We are predominately an ecommerce company operating www.backcountrygear.com We also have a local store in Eugene attached to our office and warehouse.

We are looking for an individual to work as Customer Service Representative for our website sales.

Responsibilities include: Requires use of Chat and phone to answer customer questions, take orders, process returns, moderate product reviews, research products to meet customer needs.

Continuously acquire and retain product knowledge through the research of specific items and product categories.

Other duties include occasional work in the warehouse depending on seasonal spikes in orders.

Compensation:

$14 to $15 per hour DOE

Insurance: Health & Dental available for Full Time Employees

Paid Time Off

Paid Legal Holidays

Job Requirements:

Prior experience in Ecommerce

Must have good knowledge base of backpacking & climbing equipment.

Excellent verbal and written communication skills.

Excellent typing skills

Organization and Multi-tasking are required.

Customer service oriented.

We are currently looking to fill a full time position, Monday-Friday

Training for this position will take place in our office location. (In office training is 2-3 weeks)

After obtaining a working knowledge of the work, our process and systems the position could be staffed remotely one to two days a week. Three to four days would be required in the office.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Hybrid remote in Eugene, OR 97402

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