Job description

About us

Elite Sports Embroidery & Screenprinting is a small business in Duluth, GA. We are professional, fast-paced, creative and our goal is to Provide quality custom apparel with the best customer service in the area. We strive to meet our customers goals and exceed expectations..

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Lively atmosphere

Some of the responsibilities will be:

- Answering customer inquiries: The employee will be responsible for answering customer questions about the custom apparel process, pricing, delivery times, and any other related inquiries.

- Assisting customers with orders: The employee will help customers create their custom apparel orders by providing guidance on design, sizing, and any customization options available.

- Processing orders: The employee will be responsible for processing and tracking customer orders, ensuring that all details are accurate and that orders are delivered on time.

- Resolving customer issues: Occasionally, customers may encounter issues with their orders. The employee will be responsible for identifying and resolving these issues in a timely and professional manner.

- Maintaining customer records: The employee will be responsible for maintaining accurate customer records, including order histories, payment information, and any other relevant details.

- Collaborating with other team members: The employee will work closely with other members of the team, including designers, production staff, and management, to ensure that orders are completed efficiently and to the customer's satisfaction.

- Keeping up with product knowledge: The employee will need to stay up-to-date with the latest product offerings, pricing, and customization options to provide the best possible service to customers.

- Receiving products: The employee will be responsible for handling/receiving customer goods and getting those items to the correct place they need to be in the shop.

Overall, the role of a customer service representative on our team will require excellent communication skills, attention to detail, and a commitment to providing top-notch service to customers.

In the resume you send over tell us about a time you had to work through an obstacle to get something completed.

Some notable bonuses are restaurant staff, bilingual (Spanish specifically as a second language), and service based industries.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Duluth, GA 30097: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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