Customer Service

Full Time
Boston, MA
Posted
Job description

Rindge Ave (3 Openings)

Shifts Available - 4PM- 12AM

12AM - 8AM

4PM - 12AM FULL TIME Mon-Fri

Concord Ave (2 Openings) - Shifts Available

1. 4PM- 12AM

2. 12AM - 8AM

House Manager runs the Shelter program under the supervision of the Program Manager/Coordinator. House Managers are responsible for ensuring that the house runs smoothly according to the program guidelines and structure. They are available to the residents for support, and are responsible for enforcing all of the rules and policies of the house.
RESPONSIBILITIES:

  • Responsible for admitting residents as they enter shelter with Heading Home, and ensuring the appropriateness of each resident for placement at the Shelter
  • Responsible for making supplies available, including food for the resident's snacks and lunches
  • Reads and updates staff logs with any and all important information that occurs during their shift
  • Maintains appropriate logs of activities
  • Attends scheduled staff meetings
  • Adheres to all agency and program policies, procedures and rules
  • Performs other tasks as assigned by Supervisor, Program Manager and Executive Director

Work Environment
Cubicle space within large office building; prolonged sitting at a desk and working on a computer, ability to climb up to three floors of stairs, ability to lift and carry up to 20 pounds.

Qualifications

  • Previous work with homeless individuals and/or families, or other at-risk populations
  • Ability to work alone and handle crises with good judgment, adequate communication skills – both written and oral
  • Must be able to occasionally ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 5-20 lbs., and remain in a stationary position 50% of the time

Work Environment
Cubicle space within large office building; prolonged sitting at a desk and working on a computer, ability to climb up to three floors of stairs, ability to lift and carry up to 20 pounds.

COVID-19 Vaccine Policy
All Heading Home employees will be required to be fully vaccinated against COVID-19.

Job Types: Full-time, Part-time

Salary: Up to $17.00 per hour

Shift:

  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Overnight shift

Weekly day range:

  • Monday to Friday

Work setting:

  • In-person
  • Office

Ability to commute/relocate:

  • Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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