Customer Care Representative - Full Time
Full Time
Wilmington, NC 28405
Posted
Job description
Stevenson-Hendrick Honda Wilmington
Location: 6720 Market Street, Wilmington, North Carolina 28405
Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!
As a Customer Care Representative, you are responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required.
Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!
As a Customer Care Representative, you are responsible for establishing, developing, and maintaining positive business and customer relationships. Automotive experience is NOT required.
-
Schedule: Full Time, morning/afternoon/weekend shifts, business hours 7:00am-8:00pm.
Take Advantage of Our Cutting Edge Benefits:
-
NO COST Employer Paid Healthcare & Prescription Plan
-
Paid Company Training
-
401(k) Retirement Plan with Company Match
-
Dental, Vision, Life Insurance
-
Paid Time-Off up to 3 weeks Vacation
-
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
-
Holiday and Sick Pay
-
Employee Discounts
-
College Scholarship Program
-
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well-being)
-
Clean State of the Art facilities
-
Promote From Within Culture
Job Responsibilities:
-
Addresses customer concerns.
-
Strives to resolve issues between customers and dealership (sales and service).
-
Works closely with department managers to ensure customer satisfaction.
-
Follows up with customers through telephone and mailings prior to purchase.
-
Follows up with customers through telephone and mailings after purchase.
-
Follows up with customers through telephone and mailings after service.
-
Maintains CSI at or above Company standards.
-
Maintains an organized, clean and safe work area.
-
Participates in required training.
-
Follows Safeguards rules and regulations.
-
Complies with Company policies and procedures.
-
Other duties as assigned.
Qualifications:
-
College Degree, High School Diploma, GED.
-
Knowledge of Customer Service.
-
Knowledge of Microsoft Office products.
-
Ability to learn web applications for customer management.
-
Ability to understand and follow instructions.
-
Ability to communicate effectively with customers and company personnel.
Essential Skills:
-
Customer Service, Telephone skills, Typing, Reporting skills, Data Entry, Problem Solving, Organization.
Apply Now for this Amazing Opportunity!
-
Please submit your information and our recruiting team will be in touch shortly!
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.