Job Description Summary:

Work at Home Client Service Representative is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
Must live within 70 miles of Edinburg Texas
Must live in Texas.

Job Summary:

Job details

Please review all The Job/Environmental Requirements prior to applying.

Bilingual, Veterans, & IWD's are encouraged to apply!!

Job Type: Full-time

Pay: $14.00/hr monolingual - $15.00/hr bilingual

Hours:

8:00am – 6:30pm CST

Schedule:

• 8-hour shift
• Over time is available
• Day shift
• Monday to Friday
• Will train onsite and then have the option to work from home after training is complete

Maximus Offers the follow PERKS!

• Pay increase of $1 after on the job training has been complete
• Quarterly bonus (based on performance)
• Annual Increases (based on performance)
• Medical/Dental/Vision Benefits
• Employee Assistance Program
• 401 (K)
• Paid Time Off/Holidays
• Eligible for promotions after 6 months

Job Description

JOB RESPONSIBILITIES:

Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.

• Answer incoming calls from consumers including the public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Job Requirements

• Availability to work shifts between 8:00 AM and 6:30 PM if you live in an Eastern Standard Time zone.
• Internet Access: Minimum of 20 Mbps download & 5 Mbps upload
• Ability to type efficiently
• Continuously demonstrate a high sense of urgency, and perform under pressure
• Excellent Attendance (no time off during classroom training or on the job training)
• Organization and work prioritization skills
• Proficient in utilization of Teams
• Basic computer aptitude in Windows and/or Mac
• Ability to handle 100+ calls a day, handle multiple repetitive calls

Environmental Requirements Include

• A quiet, professional work-space free from distractions and background noise
• High Speed Internet; cannot use satellite internet
• Modem firewalls should be disabled for proper VPN and product access
• Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
• Equipment provided
• Must live within 70 miles from San Antonio office location > 1925 East Iowa Road Edinburg, Texas 78542

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Min: USD $8.65/Hr. Posted Max: USD $17.31/Hr.