The Costuming Manager will support Disney Cruise Line to provide various levels of assistance with inventory including onboard inventory cycles, new program installations, liaison for vendor repairs/services, and special itineraries. This role will also act as the point of contact for shoreside terminal operations and shipping logistics/port agents. Focus on Trade Compliance functions in regard to all loading & offloading manifest process.

Responsibilities

• Provide daily leadership, coaching, and mentoring to a team of direct & indirect reports, including ensuring the team receives accurate training and understands their role and how to perform it accurately.

• Experience with collective bargaining agreements

• Review and prepare workflow, resource needs, and action plans while ensuring efficiency, quality, and customer service standards are met

• Look for areas of opportunity to improve efficiency for the organization and strive for consistent processes within Disney Live Entertainment Costuming.

• Maintain a safe and healthy work environment by establishing, following, and implementing standards and procedures and aligning with Company guidelines

• Supervise and lead logistics used to transport products to customers and internal facilities

• Partner and provide timely communication to all stakeholders

• Establish a collaborative and supportive working relationship with co-workers and support staff across all levels of the organization, and across partnering teams

• Proactively identify operational issues, recommend and implement strategies to resolve

Basic Qualifications

• 1+ years' leadership experience and/or experience in a role of higher responsibility such as Coordinator, Crew Chief, Lead, Trainer, or equivalent

• Experience with logistics, supply chain management, and operations

• Experience in planning, problem-solving, conflict resolution, influencing, and negotiating

• Experience with maritime shipping procedures and manifests

• Experience prioritizing and multitasking a variety of workflows

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

• Experience delivering direct written and oral feedback

• Experience with communicating with all levels of partners (written and/or verbal)

• Valid drivers' license and passport

• Ability to work flexible hours including weekends, nights, and holidays

• This role will be required to travel periodically based on need

Preferred Qualifications

• Multilingual (Spanish)

• Experience working in a storage or warehouse facility

• Project managing skills, including budget management

• Experience using Inventory Forecasting tools (COMIT), SAP Casual Buyer, and/or Product Lifecycle Management tools (Yunique)

Required Education

• High School Diploma or equivalent

Preferred Education

• Advanced degree in Costuming, Logistics, or related fields

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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