Coordinator, Volunteer Programs
Full Time
San Francisco, CA 94123
Posted
Job description
Coordinator, Volunteer Programs
Organization Description:
Since 1981, the Golden Gate National Parks Conservancy (Parks Conservancy) has served as the nonprofit partner of the National Park Service, collaborating with the Presidio Trust, partners, donors, and the community to support the Golden Gate National Recreation Area (GGNRA). The GGNRA stretches across three Bay Area counties, north and south of the Golden Gate Bridge, and includes iconic places such as Muir Woods National Monument, Fort Point National Historic Site, Alcatraz Island, Crissy Field, Mori Point, Lands End, and the Presidio of San Francisco.
The Parks Conservancy engages at the intersection of national park sites, local communities, social justice, and climate resilience. Collaborating with partners, our staff are dedicated to enhancing public awareness and providing volunteer and educational opportunities in the parks. We are park builders, caretakers, ambassadors and educators, all working to connect people to parks, in support of our vision
Parks for All Forever. Join us.
Department Description:
Our Volunteers and Internships Department is nested in the Community Connections Branch. We serve as the “front door” for our Bay Area community to connect with the park’s volunteer and internship opportunities, as well as deliver the central operational infrastructure to support these parkwide programs. The department is comprised of 7-12 staff and interns and functions from a basis of collaboration, partnership, teamwork, community, and customer service. Working cooperatively with our partners at the National Park Service and Presidio Trust, the Volunteers and Internships Department bridges the vast array of parkwide service and workforce development programming, engages and connects the community with the parks’ volunteer opportunities, offers immersive and transformative internships, stewards our volunteer and intern community, and provides a foundation of programmatic practice, policy, and administration for program staff.
The Golden Gate National Recreation Area has one of the largest volunteer programs of any national park site in the country. Volunteerism and service have a long rich legacy in our parks—they are part of our DNA and constitute one of the pillars of our work with the community. At the heart of this work, it is about building community, connecting people and parks, and keeping these special places healthy and thriving—all of which makes for a dynamic, inspiring, and rewarding work experience.
Position Overview:
The Coordinator, Volunteer Programs position serves as a primary liaison between the community and our interagency volunteer programs, providing the first point of contact for potential volunteers. This is primarily an office-based position providing administrative and operational support for our parkwide volunteer programs, focused on the coordination of regularly scheduled weekly volunteer programs, group service projects, and annual community volunteer events. Occasionally, there will be field based work to assist with leading volunteer projects. This position works closely and collaboratively with program management staff across the Parks Conservancy, National Park Service, and The Presidio Trust. A competitive candidate will be someone who has some program coordination or office administration experience, maintains positive and collaborative working relationships, and is excited to engage our local communities in the parks.
This is a full-time benefitted position for a 7-month term (July 2023 – January 2024). The work schedule is generally Monday through Friday, 1-2 Saturdays per month, and occasional evenings. We are currently accommodating some telework for the time-being for this and other positions. The Volunteer Program Coordinator is expected to be onsite or in the field a minimum of 2 days per week. The main office location for this position is at Fort Mason in San Francisco.
Reports To: Senior Program Manager, Park Volunteers
Essential Functions and Responsibilities:
Volunteer Coordination
- Support the central management of parkwide volunteer programs, including Parks Conservancy, National Park Service, The Presidio Trust, and One Tam programs
- Coordinate and organize parkwide group volunteer projects, weekly volunteer programs, and community service events – responsibilities include scheduling, partner collaboration, outreach and media posting, correspondence, placement, registration and confirmation, and data input
- Serve as the first point of contact for potential volunteers, providing programmatic information, navigation, recommendations, and scheduling support to prospective volunteers and groups
- Respond to volunteer program inquiries by phone and email in a timely, informative, and professional manner
- Manage the Volunteer Email, the central email hub for parkwide volunteer programs which receives hundreds of inquiries each week
- Assist with supporting interagency program managers; understanding the program needs and priorities for volunteer placement
- Periodically provide “on the ground” support and help lead volunteer projects
- Help organize and lead large scale community service events, volunteer program special events and celebrations, and all staff “Park Days”
Partnership, Outreach, and Program Administration
- Collaborate closely with colleagues across the Parks Conservancy, NPS, Presidio Trust, One Tam Collaborative, as well as community program partners
- Adopt and support best practices to equitably engage local individuals from communities that the conservation movement previously failed to engage – such as communities of color and low-income communities
- Lead and assist with community outreach efforts, tabling events, etc., working closely with the Community Stewardship and Engagement team
- Create and send communications to volunteers, program managers, and program partners
- Help update outreach materials, including website pages, e-news, and print materials
- Coordinate and assist with volunteer program meetings, gatherings, and workshops
- Help coordinate trainings for volunteers and volunteer managers
- Participate in professional development, safety, and diversity, equity, and inclusion trainings
- Maintain accurate volunteer records in the community database
- Effectively utilize and apply centralized planning, coordination, and scheduling systems
- Help coordinate snack and supply purchasing for programs
- Attend and actively participate in department and program-related meetings and projects
- Support broader Conservancy and park initiatives, as appropriate and assigned
Knowledge, Skills, and Abilities:
- Technology: intermediate skills with Microsoft Office applications (especially Word, Excel, PowerPoint, SharePoint, and Teams), competency with internet and social media applications, basic experience with Salesforce or like database platforms (or willingness to learn)
- Interpersonal: ability to provide exceptional service to volunteers, colleagues, and partners; demonstrates empathy, respect, and tact in interactions with others; thoughtfully responds to the needs of different people, considering the situation; enjoys working with a broad range of people with different backgrounds, ethnicities, genders, sexualities, ages, and viewpoints
- Communication: speaks and writes clearly in English
- Collaboration: contributes to reaching shared vision and goals; balances team and individual responsibilities; thrives in a partnership and service-oriented work culture
- Detail orientated: plans effectively, manages multiple tasks and competing priorities while remaining flexible
- Follow through: resolves issues in a timely manner and moves projects forward, able to work and manage projects independently, and demonstrates resourcefulness and initiative
- Vehicle Use: Must have a current and valid drivers’ license, with strong driving skills and a clean driving record, to operate fleet vehicles
- Demonstrates commitment to diversity, equity, inclusion, access, and safety
Education and/or Experience:
- High school degree or equivalent
- Basic experience with program/project coordination and/or administrative office operations
- Enthusiastic about community building, volunteers, and service
- Positive attitude and willingness to learn
Health and Safety:
It is the goal of the Parks Conservancy to create and maintain a safe and healthy workplace. We work to mitigate hazards and risks that may cause harm to employees, consistent with state and federal laws. Employees play an active role in creating a safe and healthy workplace and are expected to comply with all applicable health and safety rules.
Based on the current state of the COVID-19 pandemic, the Parks Conservancy requires all employees, interns, and independent contractors to be vaccinated and to provide proof of such vaccination as a condition of employment or performing contract work.
Physical Requirements and Work Environments:
- Normal schedule: Monday – Friday, 9am-5:30pm; Saturday 1-2 times per month; occasional evenings
- Hybrid work environment: telework from home; commute to the office at Fort Mason or park sites in Marin, San Francisco, and San Mateo; onsite office or in the field a minimum of 2 days per week
- Work is both sedentary and active — including sitting, standing, walking, moderate hiking, squatting, kneeling, lifting up to 40 lbs., local trips by car
- Willingness to work outdoors in sun, fog, light rain, warm and cool temperatures, and/or some wind (safely)
Pay Grade/Rate/Benefits:
- This is a full-time benefitted position for a 7-month term (July 2023 – January 2024)
- Pay rate is $27.50/hour; pay grade 12. For current Parks Conservancy staff, additional consideration regarding salary may be given to reflect prior relevant experience or to ensure salary consistency within the organization.
- Competitive suite of medical, dental, and vision plans
- Paid vacation, personal days plus holiday and sick days
- 403(b) retirement plan
- Employer-matched Commuter Program
- Employee Assistance Program and Employee discounts
- Work from beautiful locations such as Alcatraz, Muir Woods, Golden Gate Bridge, Lands End, Crissy Field, and the Presidio
Deadline Application Date: Applications received by May 15, 2023 will receive first consideration.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Golden Gate National Parks Conservancy is an Equal Opportunity Employer. Recruitment, placement and promotions are conducted without regard to an individual's race, color, religion, sex, national origin, age, physical handicap, veteran status or sexual orientation, or any other classification protected by Federal, State, and local laws & ordinances. We will consider qualified candidates with criminal history in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All qualified applicants are encouraged to apply.
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