Job description

**Flexible Work From Home Options Available After Training**

About Bordner Home Improvement

Do you have the knack for customer service and are sales minded? If so, then consider Bordner Home Improvement for your next career move! We are one of the leading locally owned home improvement contractors in Kansas City. Homeowners choose us for our relationships focused and results driven process.

Overview

As a Contact Center Agent, you'll be at the forefront of building relationships with potential clients to help make their dream home improvement projects come to life. We're seeking team members who are passionate about creating positive interactions and staging sales for our Design Consultants.

Responsibilities

• To understand the homeowner’s need, verify basic information, and create excitement around their home improvement project (roofing, siding, window, or bath) in order to set a solid appointment for the Design Consultant.
• To confirm next day appointments.
• To monitor emails, CRM pipelines, internal communications, text messages, and phone calls.
• To answer and direct calls to the appropriate department.
• To help with special projects.
• To keep a team mentality and remain flexible with the company's growing needs.
• To be self-driven to hit sales and performance targets.

Qualifications

• Prolific and positive communicator over phone, email, text, and in person.
• A people-person that can rapidly build rapport with a potential customer.
• Able to absorb industry knowledge for our products and services.
• A blend of appointment setting and inside sales experience preferred.
• Able to work with a team to handle all incoming conversations with homeowners.
• Able to notate main points of a conversation in detail and follow proper documentation procedure.
• Must have a quiet working environment at home with reliable internet.
• Please do not apply if you have ever been told you sound like a robot over the phone, do not like change, or are a solo-act.

Why Bordner Home Improvement?

• Starting pay is $15 PLUS individual and team bonuses
• Work from home flexibility after training
• M-F shift, 8am to 1pm
• Additional opportunities for extra hours during festival and Home Show season

Schedule:

• Day shift
• Weekend availability

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• On-the-job training
• Work from home

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Hybrid remote
• Office

Ability to commute/relocate:

• Raytown, MO 64138: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: Hybrid remote in Raytown, MO 64138

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