Job description

Hours are M-F, 3p-11p

Pay: $18.50-$20/hour

Reports to: Concierge Supervisor

NOT A REMOTE POSITION

About First Place AZ

We are a nonprofit charitable organization, representing home for individuals who live here, peace of mind for family and friends, and an inspiring and enriching workplace environment.

The Opportunity

Under the direction of the Property Manager and in collaboration with all team members at First Place, the Concierge staff will work together to uphold excelling customer service to residents, staff and guests of First Place.

Your Team

• Core Concierge Team: The team consists of three full-time staff (M-F, 7a-3p, 3p-11p and overnight Sun-Thurs from 11p-7a), three part-time staff (weekend coverage) and per diem staff to assist as needed. The Concierge team reports up to the Property Manager who also oversees the Maintenance Technician.
• Third party security: We have a relationship with a reputable security company. Their team provides coverage two nights a week and in emergent situations.
• Administration: Finance, HR, Marketing, Transition Academy & Global Leadership Institute employees work behind the scenes to promote First Place and provide support to all staff.
• Vocation, Community Life & Wellness and Support: these teams aid our residents in finding employment, volunteering in the community, social activities, and supporting their independence and mental health.

Who you are

You have a passion for and experience in providing excelling customer service. If you have experience working with a neurodiverse population – specifically modeling and/or prompting individuals with autism or other neurodiversities when performing independent living skills and experience with supportive decision making.

You can work in a fast-paced environment while remaining flexible, organized, proactive, resourceful, and efficient, with a high level of professionalism. Collaboration, demonstrated commitment to high professional and ethical standards, achieving established organizational outcomes and promoting a diverse workplace. You are open to direction and supervisory feedback; committed to high-quality job performance; comfortable and confident in sharing and receiving ideas and feedback within a team.

What you’ll do

• Monitor activities and perform the following duties at the front desk located in the lobby of the First Place Apartments:

• Monitor/ensure security of main entrance
• Grant access into the building
• Accept and distribute mail, packages, and deliveries (USPS, UPS, FedEx, groceries, etc.)
• Manage the check-in and check-out of all visitors
• Answer phone
• Communicate the arrival of visitors to appropriate staff and/or residents using internal phone system
• Monitor direct notifications/alerts from resident units
• Address all inquiries and forward to appropriate party
• Provide directions/navigation instructions to assist residents and visitors in locating on-site and community destinations
• Coordinate with shift staff any identified support/service needs of residents

• Provide consistent, excellent customer service to residents, families, co-workers and visitors.

• Perform other duties as assigned by supervisor.

Supervisory Responsibilities:

This role has no supervisory responsibilities.

What you’ll bring

All potential employees of First Place will be required to pass a thorough criminal background check, drug screening.

• High school diploma or G.E.D. required
• Minimum one year of experience in customer service
• Outstanding references from previous employers
• Practice and display of integrity, kindness and excellence in tasks and interactions to promote a positive work culture
• Ability to work in a fast-paced environment
• Ability to work effectively with individuals of varied ethnic, social and cultural backgrounds
• Showing of support and respect for an individual’s right to self-determination and independence within the neurodiverse population at First Place AZ
• Ability to work under pressure
• Ability to multi-task and problem-solve independently
• Ability to self-direct tasks and activities
• Willingness to take direction and to be open to supervisory feedback
• Commitment to a high-quality job performance
• Willingness to receive feedback from and share ideas with the First Place AZ team
• Ability to assess needs of residents/TA students and deploy appropriate intervention when needed.

*All potential employees of First Place will be required to pass a thorough criminal background check, drug screening

What to expect

The position takes place in an office environment. Exposure to varying temperatures and weather elements can apply. The noise level ranges from quiet to moderate. This is a safety-sensitive position.

Physical Demands:

The position may require the following physical demands:

• Ascending/descending stairs
• Moving self in different positions to accomplish tasks in various environments.
• Remaining in a stationary position, often standing. or sitting for prolonged periods.
• Moving about to accomplish tasks or moving from one worksite to another.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness and thoroughness of the work assigned.
• Lifting objects up to 25 lbs.

First Place is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Types: Full-time, Part-time

Pay: $18.50 - $20.00 per hour

Schedule:

• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Phoenix, AZ 85012: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you looking for a Full Time (FT) or Part Time (PT) position?

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.