Job description
Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,000 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, currently ranked #60 on Engineering News-Record’s list of the Top 500 Design Firms.
JMT's Hunt Valley Technology Group is seeking a Computer Support Specialist to be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The successful candidate will participate in technical research and development to enable continuing innovation within Information Systems environment. They will also ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.
Essential Functions and Responsibilities
- Maintain and administer Microsoft Desktop environment, including setup, configuration, daily monitoring, troubleshooting and performance analysis
- Perform typical system administrative activities such as user account creation, email account creation, telephone provisioning, backup, restore and issue resolution
- Perform software installation including local desktop installation, server installation, LAN/WAN deployments
- Assist maintaining software inventory and ensure organization compliance
- Maintain current industry knowledge of development concepts, best practices and procedures for Microsoft desktop and software solutions
- Coordinate the testing and implementation of all changes, repairs and upgrades
- Provide end user support and troubleshooting
Nonessential Functions and Responsibilities
- Perform other related duties as assigned
Required Skills
Required Experience
- Bachelor’s degree in computer related field or equivalent experience
- 2+ years of direct Microsoft solution experience
Preferred Experience
- Experience with software asset management, help desk ticketing, software deployment
- Experience with Microsoft stack of software solutions including operation system, MS Office, MS Outlook etc.
- Experience with Autodesk and Bentley Solutions
- Experience with Apple Devices
Working Conditions
Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
Job Competencies
- Adaptability
- Analytical thinking/Problem Solving
- Client Focus
- Communication
- Job-Focused Learning
- Quality Service
- Time Management
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
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