Job description

New Horizons Credit Union's history offers a unique story of progress and growth. Our story begins in 1950, when we were known as Scott Southern Division Employees Credit Union and soon after - simply Scott Credit Union, and our core field of membership was the Scott Paper Company employees and their families.<br><br>As the years progressed and industries changed - the Credit Union was flexible enough to change with the times and opened up its field of membership to include more of the Mobile and surrounding communities. The Credit Union did this while keeping true to its Mission to offer financial solutions for every phase of our members' lives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Make contact with Credit Union members through In-bound/Out-bound calls regarding their delinquent loan(s) and/or negative share balances to discuss payment
• Document all member communications and work performed, including the reason for delayed payment.
• Possess the ability to determine and analyze the reason for delay in-order to overcome objections, and to assist the member with determining the best course of action, and repayment plan.
• Provide professional, prompt, efficient and accurate service
• Conduct all communications, in a professional, and respectful manner
• Conduct all communications in accordance with credit union policy and procedures, abiding by all state and federal laws and regulations.
• Superb attention to detail and organizational skills
• Great communication skills both external and internal
• Skilled in Microsoft Office applications
• Work well under pressure
• Ability to perform detailed analytical work regarding foreclosures, repossessions, and other legal work
• Ability to perform basic skip tracing tasks
• Provide updates and make recommendations to management on a regular basis
• Additional duties as assigned

The ideal candidate is someone who is coachable, possesses the skill and knowledge to perform each task as assigned, and thrives in a team environment that consists of both individual and team goals. They must be full of positive energy, enjoys problem-solving, and have a competitive spirit while encouraging others to do the same.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); Associates Degree or higher preferred. Previous Collections, Call Center and/or Sales experience preferred; or equivalent combination of education and experience.

LANGUAGE SKILLS: Ability to read and comprehend detailed instructions, operating manuals, correspondence, and memos. Ability to write routine correspondence. Ability to effectively present information in one-on-one and small group situations to members, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common-sense understanding to carry out detailed instructions in written, oral, or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to establish and maintain effective working relationships with officials, employees, examiners, auditors, and members.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; to use hands; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific abilities required by this job include the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• financial collections: 2 years (Preferred)

Work Location: In person

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