Job description

A financial services company based in Hollywood is hiring an experienced Collections Supervisor/Manager to manage their collections team of 10 to 12 collections specialists onsite in Hollywood. Must have experience leading a lead of at least 7+ collections specialist.

Job Duties:

• Lead a group of approximately 10 Collection Specialists in a call center environment
• Review team activity, identify trends, and assess team effectiveness in order to achieve departmental goals.
• Lead by example to improve performance and behaviors of the team and work to determine the best approach to resolve an internal or external problem.
• Assist team members with escalated calls and daily operational duties.
• Monitor calls and review account activity of all the team members.
• Ensure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members.
• Assist management with employee development including training and mentoring, writing performance reviews, counseling, and participating in corrective action meetings.
• Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity.
• Document and resolve customer complaints.
• Manage team attendance and scheduled absences to ensure proper staffing levels are met.
• Recommend and assist in the implementation of procedural changes to improve production and efficiency of operations.
• Receive incoming calls from existing customers and assist them with their needs.
• Review delinquent accounts with the Loan Servicing Manager for further action or guidance.
• Follow up with customers on prior arrangements and gather information to reduce the Company’s bad debt exposure.
• Perform light skip tracing on delinquent accounts.

Requirements:

• Minimum of an Associate's degree preferred, but not required
• 3+ years minimum experience working in Collections
• 2+ years minimum experience as a Collections lead, supervisor or manager in a call center environment
• Comprehensive knowledge of collection and repossession laws on the federal, state, and local level
• Excellent communication (verbal and written) and interpersonal skills
• Must be willing to work onsite

Job Type: Full-time

Pay: $120,000.00 - $132,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Hollywood, FL 33024: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• collections: 2 years (Required)
• Collection management: 1 year (Required)

Work Location: In person

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