Job description

The Client Support/Customer Service Specialist will interact with the company’s customers/clients by fielding inquiries, complaints, comments, and requests. Offering specialized knowledge of company services and providing a higher level of customer support on a specific product or service. Working in the Company office, this individual should be reliable and efficient when completing the assigned tasks and covering additional duties.

This is a non- supervisory role.

Benefits:

Health/Dental/Vision Insurance

401k with Company Match

Paid Time Off/Paid Sick Leave

Holiday Pay

Duties/Responsibilities:

· Ensures that appropriate actions are taken to resolve customers problems and concerns.

· Handling high call volume and phone traffic through PBX multi-line phone system (non-call center style)

·Answer all incoming telephone calls in a courteous, professional manner.

· Enter and confirm all call information onto database.

· Call clients by telephone to verify future scheduled appointments.

· Ability to appropriately respond to rapidly changing circumstances of Technology Systems.

· Communicates to supervisor any concerning issues or events that may occur.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent communication skills including active listening.

· Service-oriented and able to resolve customer grievances.

· Proficient computer skills with the ability to learn new software.

· Knowledge of, or ability to learn, product, service, or area of customer service specialization.

Education and Experience:

· High school diploma or equivalent.

· Customer service experience required.

· At least 1 year experience with the product or service to which the specialist will be assigned preferred.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.'

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Colorado Springs, CO 80908: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person

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