Client Services & Specimen Collection Specialist
Job description
DDC is growing rapidly, and our customers need fast and accurate solutions for their life-changing challenges and questions related to paternity or other family relationships. DNA Diagnostics Center is the leading private DNA paternity testing laboratory worldwide. In addition, our portfolio of products includes the Peekaboo Early Gender DNA Test for expecting mothers, SpermCheck fertility and vasectomy test; and Pets & Vets DNA testing for breeders and pet enthusiasts.
The Company’s success reflects it’s standing as the best, most accessible and affordable DNA testing service offered to satisfied patients and clients everywhere. DDC has accomplished this success by working as a strong, integrated team with innovative, efficient, effective, and competitive spirit, matched by none.
The Client Service & Specimen Collection Specialist is responsible for in-office direct customer service and collecting biological specimens at DDC’s satellite locations for the purpose of conducting scientific testing. Duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, customer support via phone, email, chat, text message, and in-person. This position reports to the Satellite Office Supervisor and is essential to support our local customer base. This individual will perform basic DNA swab collections locally and forward the sample to DDC headquarters in Ohio for testing. This individual is solely responsible for the day-to-day operations of the office.
- Performs specimen processing procedures in a satellite office under minimal supervision
- Able to explain and promote DDC’s products and services professionally
- Collects specimens from patients of all age groups
- Labels each specimen completely, accurately and legibly
- Cheek swab DNA collections and assisting customers in the completion of Chain of Custody forms
- Packages specimens as required by protocol to maintain specimen integrity for transport to the appropriate laboratory.
- Answer phone calls, emails, fax, and chat requests in a timely and courteous manner
- Develops and maintains professional relationships with patients, and clients
- Performs all tasks in accordance with laboratory procedures and policies
- Maintains appropriate inventory levels to ensure that specimens can be collected as required, all clerical duties can be performed, and the collection site can be kept clean.
- Follows compliance guidelines to meet HIPAA standards
- Find solutions to resolve customer issues
- Analyze customer problems properly and provide logical solutions.
- Identify and escalate priority issues when necessary
- Adhere to compliance regulations and policies
- Stays organized and keeps detailed notes of sales touches both over the phone and in person
- Research required information using available resources
- Other duties as assigned
High School Diploma- Bilingual, English/Spanish a plus
- One (1) to two (2) years of experience in call center or customer service
- Ability to type 75-80 wpm
- Proficient in relevant computer applications
- Collaborate and work effectively with others
- Results driven, able to maintain and sustain company goals
- Excellent customer service skills
Additional Information
Mon-Fri 8:30am-5:30 pm
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
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