Job Location: United States : Florida : Tampa

Alternate Job Location: United States : Florida : Tampa
Work Arrangement: Hybrid

Role Value Proposition:

The Client Services Consultant I - Small Markets is responsible for providing administrative and customer service to group policyholders (employers), sales, brokers and vendors on policies that have 2 to 1,000 employees/ Lives. The focus for this role is for the servicing of customers with statutory disability plans, including billing and ongoing service and support.

Key Responsibilities:

• Responds timely and accurately to client requests and policy questions via email or phone
• Acts as liaison between client and internal MetLife areas
• Comprehension and ability to communicate provisions of MetLife Statutory Disability Products
• Ability to handle high transaction volumes on a daily basis
• Manage due and unpaid accounts to conserve business

Essential Business Experience and Technical Skills:

• 1-3 years of experience with Statutory Disability Products
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to provide excellent customer service and relationship management
• Ability to work in a team environment and assist other areas when needed
• Understanding of how to provide exceptional customer service and how to develop relationships. Must be able to handle multiple tasks, set schedules and priorities to meet both internal and external deadlines. Proficient problem solving and analytical skills
• Proficient in Microsoft Office software (Excel, Word, PowerPoint)
• High School Diploma/GED

Preferred:

• Experience coming from an account management role with the insurance space
• Experience with disability and paid leave programs
• Bachelors degree

Assignment Category

Full time

Travel

Up to 5%

Business Category

US Business

Number of Openings

1

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

MetLife:

MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.