Job description
The Client Relations Team Analyst serves as a resource to clients and personally provides prompt, efficient and high-quality service
- Communicate with clients regarding their policy(ies), document the detailed records of the communication in the client management program, and provide resolution to the client’s concern
- Document and process endorsements
- Follow up with the necessary contacts on items needed in order for policies to be issued
- Prepare documents for presenting risks to market
- Maintain a concern for timeliness and completeness when interacting with clients, the firm,
and insurance company partners to minimize potential for errors and omissions claims - Record surplus lines taxes and payables
- Complete special projects as assigned
- Look for opportunities to improve the firm, business segment and processes
- Bring issues and discrepancies to appropriate leadership
Education, Experience, Skills and Abilities Requirements:
- Current State Insurance License, as required by the State Department of Insurance to provide client services as necessary in states where the firm functions or be willing and able to obtain all required licenses within the first 90 days of employment.
- Intermediate knowledge of Microsoft Word and Excel.
- Ability to learn appropriate insurance company and firm software programs, including but not limited to Epic and PowerPoint.
- Capable of typing a minimum of 55 words per minute.
- Excellent written and verbal communication skills.
- Takes initiative to contribute as a proactive and determined professional.
- Uses accuracy and thoroughness while completing job responsibilities.
- Demonstrates the firm’s behavioral tenets, exuding behavior that is aligned with the corporate culture.
Special Working Conditions:
Fast paced, multi-tasking environment.
Important Notice:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the firm. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.
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