Job description

Shift: 1st Shift: 8:00 am – 4:30 pm, Monday – Friday
Status: Represented, Local 9
Location: Paratransit Department
Wage: $19.95/hr. 1st year; $22.25/hr. 2nd year
FLSA: Non-Exempt

Want a rewarding career that serves the community? Build a strong, sustainable future with a Company that puts YOU in the driver’s seat of your career! At The Milwaukee County Transit System, we take pride in having a diverse workforce that’s committed to maintaining Respect, Integrity, Excellence, Equity, Collaboration, Innovation.

Our Employee Benefits Package Includes:

• Medical, Dental, and Prescription Drug Insurance
• Pension Plan (Funded 70% by The Milwaukee County Transit System and 30% by employees (2023 Contribution Rate is 3.51% of employee wages)
• 457 Deferred Compensation Savings Plan
• Paid Vacation, Holidays, Personal Days, Sick, Funeral leave and Jury Duty
• Health and Wellness Incentives
• Flexible Spending Accounts (FSA)
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Eyewear and Gym Membership Reimbursement
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF)
• PLUS free bus rides for all MCTS active employees and retirees!!

JOB SUMMARY:
The Clerk II – Paratransit provides receptionist duties for the Paratransit Department and maintains the Paratransit client database to ensure accurate and up to date eligibility information. This position also performs other functions as required to assist the program in providing Paratransit services to its clients.

ESSENTIAL FUNCTIONS:
1. Serve as receptionist for the Transit Plus office, answer Paratransit department calls, provide information about Transit Plus service and process Transit Plus ticket transactions.
2. Schedule appointments for functional assessments and prepare assessment paperwork.
3. Maintain Paratransit appointment database including documentation of the scheduling and assessment outcomes for use in report generation.
4. Maintain client database including extending eligibility dates for renewals, termination dates for ineligible/deceased clients and verifying new client information.
5. Create and update client files.
6. Enter new client information on a timely basis to ensure client’s ability to utilize Paratransit services.
7. Process Transit Plus ID cards as needed.
8. Arrange transportation for assessment clients.
9. Open, process and distribute daily mail.
10. Order office supplies.
11. Assemble client materials.
12. Perform other duties as required.

QUALIFICATIONS:
1. Must pass alphanumeric typing exam.
2. Must pass data accuracy exam.
3. Must have excellent attendance and work record.

KNOWLEDGE, SKILLS AND ABILITIES:
1. Knowledge of medical terminology and the laws and regulations pertaining to patient confidentiality preferred.
2. Knowledge of ADA Paratransit eligibility criteria preferred.
3. Ability to think logically and make decisions.
4. Ability to communicate effectively, both verbally and in writing.
5. Ability to use Microsoft Office and other menu-driven computer applications.
6. Ability to deal courteously and professionally with the public.
7. Ability to maintain regular and acceptable attendance as determined by MTS.
8. Ability to use basic office equipment for faxing, printing and scanning.

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:
1. Ability to visually review applications.
2. Must have good finger and manual dexterity.
3. Must have the ability to provide both oral and written communications requiring good verbal expression, satisfactory hearing and eyesight clarity sufficient to read.

DISCLAIMER STATEMENT:
The above are general requirements that must be met for consideration. They are not intended to be an exhaustive list of job qualifications or job duties. For more detailed job position information, please refer to the job description, which is available upon request from the Human Resources Department.

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.