Mercy Family Medicine Clinic is actively seeking a full-time Receptionist to join our team!

Benefits include two health insurance options administered by Wellmark Blue Cross Blue Shield - a traditional plan or a high deductible plan with a generous HSA match and multiple plan options - dental, vision, long term disability and life insurance, as well as voluntary insurance options, 401(k) plan with employer match, colleague discounts, free, covered parking, and more!

Pay Range: $18.01-26.39 per hour

Your starting hourly wage will be directly based upon years of relevant experience to the position. We will give you full credit for each year of past experience you have.

***Sign on bonus up to $3,000

Basic Job Function and Responsibilities

• Functions as a member of the clinical team, promoting and assuring patient centered care. Assists with planning, delivery, coordination, and tracking of patient care. Prepares the patient for the exam, assists the provider during the exam and treatment of the patient, and assists the patient after the exam to ensure understanding and compliance with provider instructions. Performs routine laboratory procedures to include collection and preparation of specimens. Promotes the Mission, Vision, and Values of Mercy Iowa City.

Job Duties/Performance Expectations

• Directs phone calls from patients, pharmacies, and other medical practices to determine appropriate action and relaying to provider when needed.
• Assists with the collection and preparation of laboratory specimens, informs patient of results, and documents results and patient notification in the Electronic Health Record (EHR).
• Prepares the patient for the exam by taking a detailed history, complete set of vitals, and documenting the information in the EHR
• Prepares for the exam prior to the appointment by reviewing the patient’s history, ensuring previous test results and referral notes are available in the EHR, and documenting changes in the EHR where needed.
• Obtains prior authorization for diagnostic testing and medications from the insurance company when needed.
• Assists the provider with the exam and procedures to include performing EKGs, administering medications and injections, documentation in the EHR, and ensuring the completion of provider orders.
• Assists the patient after the exam to ensure understanding of the plan of care provided, ability of the patient to comply with the plan of care, and provides education when needed.
• Sets up appointments for referrals ordered by the provider, follows up to ensure appointment was kept, and ensures documentation from the referral is received.
• Assists the provider with medication refills to include gathering needed information, communicating with the pharmacy, and performing refills when standing orders apply.
• Maintains exam rooms and equipment to include cleaning, sterilization, restocking of supplies, and ensuring equipment is in working order. Notifies supervisor of needed supplies and repair needs.
• Provides necessary clerical support, such as completing requisitions, filing etc.
• Perform other duties as assigned.