Job description
Essential Functions:
- Greet and assist patients that present.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records
- when the systems are down
- Check out patients by following check-out policies and procedures and using the check-out systems or manual visit
- records when the systems are down, if applicable
- Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
- Assist patients by providing general information and explaining co-pays/applicable fees.
- Maintain the patient will-call area box, if applicable
- Communicate with clinical and business office staff as needed
- Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
- Perform other duties as required
Basic Qualifications:
- High School Diploma/GED
- 6 months of work experience
- Ability to read and follow instructions, short correspondence, and memos
- Communicate with health care providers, staff, patients, and visitors
- Professional phone etiquette
- Ability to multi-task, organize, manage time, and prioritize workflow in a complex environment
- Knowledge and use of computer and computer keyboard
- Must be willing to work in a Labor Management Partnership environment
- Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.
- Pass the KP Service Assessment COMBO- Skill and Behavior (Data Entry) at basic level
This position supports Kaiser Permanente's code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures. Kaiser Permanente is proud to be an equal opportunity/affirmative action employer.
PrimaryLocation : California,Hayward,Sleepy Hollow Medical Offices
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri *May include some Saturdays *Expected length of employment up to 3 months
WorkingHoursStart : 08:30 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Temporary
Employee Group/Union Affiliation : A04|OPEIU|Local 29
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Hayward Sleepy Hollow MOB - Primary Care-APC Other 2 - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
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