CAS - Customer Account Specialist
Job description
M-F 8:00 am - 5:00 pm
***$3000.00 Sign On Bonus***
Experience in Outlook, Word and Excel a must.
Follow all company policies and procedures
For new customers, set up customer profile sheet based on SOP or direction from sales
Process orders including production job jackets and schedule cards
For new items, compare order info with PDF and reconcile any differences
Process revisions to orders
Process and file error corrections
Schedule shipments
Review production schedules daily to ensure ship dates are met
Print pallet labels with release number and item for specified customers
Complete Exceptional Freight Charges form as needed
Match freight invoices with Bill of Lading's for payment approval
Review invoices and e-mail or mail to customers and salesperson
Process status reports based on customer requirements
Answer customer / sales inquiries in timely manner
Reconcile open orders with status reports
Send aged inventory reports to salesperson twice monthly
Process customer returns and credits
Reconcile outside warehouse inventories
File order copies, job jackets and pick tickets
Keep work area clean
Complete all required computer work
Complete all required paperwork
Understand and practice GMP guidelines'
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Work Location:
- One location
Work Remotely
- No
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
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