Business Operations Analyst, National Financial Services (Phoenix, AZ)
Job description
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role
Working under direct supervision of the Senior Business Operations Analyst, the Business Operations Analyst will provide routine day-to-day operations and administrative support for a business unit or large department. The selected individual will assist in coordination of budget, process improvement, controls for niche software and other functions enabling the department to meet objectives in an effective and efficient manner.
What you’ll do
Analyze monthly department budget reports to maintain expense controls.
Prepare commentary and explanation of variances for management review.
Assist in systems administration for niche software applied by the business group to support its operations.
Research and resolve routine support issues. Follow-up to ensure open issues are resolved.
Assist in preparing user reference material.
Troubleshoot and resolve simple inquiries and requests from internal and external clients.
Review and supervise department processes and procedures to find opportunities to improve service delivery to internal and external customers. May network with external representatives to research and recommend standard methodologies.
Coordinate budget preparation. Research and collect input from multiple internal and external resources.
Compile a variety of operating, financial and statistical information as needed to respond to management requests.
Coordinate work with other departments.
May add commentary to complete analysis reports and proposals.
Assist in communication of standard methodologies, policies, procedures and initiatives to support operations.
Help facilitate process improvement by engaging resources in issue identification and resolution.
Assist in developing project plans and costs, including personnel and fiscal requirements to achieve defined objectives.
Provide periodic updates relative to project resource and fiscal plans.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers.
What you’ll need
- Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of two years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience.
- Work experience related to specific department or business unit function preferred.
- Excellent written and verbal presentation skills. Strong interpersonal and problem-solving skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to optimally present information.
- Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
- Ability to comprehend, analyze, and interpret documents. Ability to troubleshoot problems involving several options in situations. Requires intermediate analytical and quantitative skills.
- Sophisticated proficiency in Microsoft Office Suite. Spreadsheet skills to include sophisticated functions such as graphics, pivot tables.
- Ability to set own project deadlines. Errors in judgment may cause impact to co-workers and supervisor.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Disclaimers
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
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