Overview

The Business Analyst, Professional Services Automation will be responsible for the functional ownership and administration of Professional Services Automation (PSA) tools and applications. The Business Analyst, Professional Services Automation will assume responsibility for the maintenance and support of our PSA applications for end users and relevant functional stakeholders. Omnicell utilizes the PSA application as the critical enterprise project management application relied on by multiple teams for project planning, resource management & capacity planning, project workflow, individual time reporting, financial reporting, and operating performance intelligence. The selected candidate will collaborate cross-functionally with Professional Services, Sales, Finance, IT/IS and Customer Success to achieve organization goals.

Major Responsibilities

• Serve as a primary point of contact for PSA administrative and configuration actions including maintenance, profile updates, deployment of custom fields, workflow configuration, reporting and training
• Lead and participate in PSA enhancement, customization, support and maintenance projects
• Design and implement PSA solutions using standard configuration and established best practices
• Work with Leadership, Analysts & SMEs to identify PSA enhancements and report requirements
• Collaborate with functional stakeholders to capture business needs + qualify requirements for the PSA application.
• Build and maintain a strong working knowledge of the PSA application, serving as a subject matter expert for end users.
• Develop, maintain, and socialize product roadmap for the PSA application; organize and lead recurring + ad-hoc meeting formats in support of product roadmap, including backlog review, prioritization exercises, and communication of platform updates.
• Coordinate the testing + deployment of updates to the production environment.
• Collaborate with relevant stakeholders to develop ongoing + ad-hoc reporting formats
• Ensure data integrity, reporting accuracy, and functional integration of the PSA application for end users.

Business Experience:

• 3+ years of experience in system administration, business intelligence, data analytics, professional services support or related field.
• 1+ years of experience with Planview AdaptiveWork / Clarizen platform

Preferred Qualifications:

• 1+ years of experience in Product Management
• Strong working knowledge of implementation processes, stakeholders, and best practices
• Software implementation experience
• Experience in the healthcare industry

Knowledge/Skills:

• An understanding of complex business applications, data analysis, definition, design, logical modeling and relational databases
• A high threshold for ambiguity and lack of structured process during early phases of engagements
• Extremely proactive with a strong bias for action; naturally inquisitive; desire to continuously improve current business practices/processes
• Ability to translate customer requirements into specifications including complex business processes
• Demonstrates self-reliance in researching technical solutions and product functionality
• Effective verbal and written communications skills; effective presentation and negotiation skills with demonstrated ability to facilitate cross-functional team projects
• Business acumen including a good sense of how applications can be utilized to improve business processes and drive performance
• Knowledge of business intelligence tools Tableau, PowerBI and/or Qlik Sense

Education / Training:

• A Bachelor’s Degree in Information Technology, Statistics, Business, Finance, Computer Science, or related field

Work Conditions:

• 10% domestic travel
• Work across multiple time zones
• Extended hours in front of a computer and using video technology.
• Standing/sitting for prolonged periods of time may be required.

Omnicell is an Affirmative Action /Equal Opportunity Employer Males/Females/Disabled/Protected Veteran/Sexual Orientation/Gender Identity

About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.