You will serve as customer contact on technical and service-related problems. Diagnose mechanical, hardware, software and systems failures using established procedures and determines the most cost-effective repair/resolution to minimize customer downtime.

Company relocation benefits will not be provided for this position.

Your role:

• You are responsible for customer relationship management through the effective use of technical knowledge to service and maintain biomedical equipment. This is accomplished through individual efforts and the efforts of the site service team.

• Identifying and resolving customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. The BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer.

• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Also refers information to the appropriate person, provides a positive cohesive company image when discussing the company, products, etc. with the customer, and establishes credibility and trust.

• Ensures customer satisfaction while meeting business objectives.

• Focuses on fixing the customer as well as the medical products, sets realistic customer expectations, and interfaces with end-users, department managers and supervisors on routine issues.

• Performs a wide variety of tasks and changes focus quickly as demands change, adapts to varying needs and requirements of the customer and the business, and implements best practices.

• Diagnoses & resolves equipment problems with minimal call-back or repeat requests.

• Provides required preventative maintenance, factory modifications, normal installations and service.

You're the right fit if:

• Associate degree or equivalent training/experience in electronics or Biomedical Engineering.
• Minimum 3+ years servicing medical equipment; Ideally Sterilizer, Ventilator and Anesthesia equipment.
• Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
• Fundamentals of Dicom & Networking desirable.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• Must have a valid driver’s license.
• CBET certification desirable.
• May be required to: be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
• Carries or pulls up to 40 lbs. of test equipment.
• Lifts parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
• Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
• May work from ladders or scaffolding, on occasion.
• May travel to customer sites other than assigned site, zone office or identified locations for meetings.
• Potential exposure to hazardous physical, chemical, and biological agents.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.