Why USAA?

Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other.

Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Bank Business Process Consultant-Mid Level. This position is a hybrid work type and can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Charlotte, NC; Colorado Springs, CO; Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

This Bank Business Process Consultant-Mid Level role will support initiatives related to Credit Card Pricing Experiences.

Applies knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations. Collects and consolidates demand and identifies opportunities, within the Bank. Executes to and oversees the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank.

• Engages in the implementation of process initiatives that support the bank’s strategic roadmap.
• Develops customer specific business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework.
• Applies knowledge of the Bank operations models and aligns business deliverable processes and capabilities with business needs.
• Provides consultation, solutions and change management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with bank specific goals and process requirements.
• Develops communication and change management plans for customers and internal stakeholders.
• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.
• Utilizes reporting, data, and analytics to measure process and project performance, adjust services and operational activities, and inform key stakeholders.
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (8 years of experience in lieu of a degree).
• 4 years of experience in business process consulting, process design and/or program/project management experience.
• Proficient knowledge of bank products and processes.
• Experience in implementing and sustaining change/improvements.
• Experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies.
• Experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements.

What sets you apart:

• Extensive knowledge w/ Reg Z Advanced Notice (Change In Terms) Requirements - Disclosures and Execution
• Knowledge in APR/Rate 6-Month Review (Reg Z)
• Knowledge of Product Transfer/Conversion strategies
• Master's Degree (Business related)
• 5 or more years of experience in Credit Card/Consumer Lending

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $71,490-$136,690.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.