Job description

Westfall Technik is a global holding company which provides innovative plastics manufacturing solutions to the healthcare, consumer package goods and light industrial vertical markets. The site locations, operating within the Westfall Technik enterprise, are internationally aligned with unmatched global reach in the industry. Our proprietary Stacked Integration Model ™ enables us to operate leveraging a high degree of specialization, extensive capacities in end-to-end design, production and assembly, and first-class references in high-end manufacturing.
ONE WESTFALL
Competitive advantages such as vertical integration, speed-to-market and advanced manufacturing systems allow us to streamline our processes and be a complete solution provider positively impacting our customers’ business. We are powered by experienced people with diversified capabilities and specialties. We pride ourselves in developing customized solutions with precision and care. So, while there is complexity to what we do; we simplify the process to deliver a customer experience that is enjoyable and easy; providing a single point of accountability.
ALL IN.
This simple phrase captures what Westfall Technik is all about. The statement embodies the company’s commitment to total support, complete manufacturing capabilities and its bold approach. It is our internal rallying cry. It is our philosophy. Nothing half-hearted.
Associates (and Customers) can be confident that this mantra drives the organization to be nimble, scalable and comprehensive ----no matter how complex the customers’ challenge.
We look forward to having an interesting conversation with you.

JOB DESCRIPTION
The Collection Supervisor plays a critical role in achieving the company’s overall Accounts Receivable objectives. The Collection Supervisor identifies opportunities for improvement, leads initiatives, and delivers positive KPI results. This position understands business credit, risk assessment, payment plans, and collection disputes. The Collection Supervisor is focused on quickly resolving all customer situations to drive cash collections.

DUTIES AND RESPONSIBILITIES

• Train and mentor the team to ensure customer success and a quality customer experience.
• Manage team metrics, performance criteria, policies, and procedures to continuously improve the teams’ productivity and KPI performance.
• Identify process improvement opportunities to drive efficiencies that will allow the company to scale the accounting systems and financial reporting processes thus enabling the company to build a best-in-class back-end process that provides best-in-class customer service.
• Proficiency in using our company’s proprietary AR platform to conduct collection activities. You are required to notate and caption in system any action taken throughout the collection process of past due receivables.
• Ability to effectively teach and mentor other less experienced collectors in using this AR platform to conduct collection activities.
• Facilitate Customer conference calls and/or Business Partner Reviews to review account discrepancies, billing errors, disputes and other issues that may cause delay in payment.
• Identify high risk customers and “watch-list” items to monitor potential collection risks.
• Provide in-depth reporting on collections metrics that align with Monthly/Annual targets.
• Support bad debt review process and cash collection forecast.
• Work with customer support peers to ensure a consistent and high-quality level of support for customers.
• Other projects or duties as assigned.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• 5+ years of experience in the B2B collections field
• Strong Microsoft Excel skills
• Ability to work independently and develop action plans
• Good verbal and written communication skills
• Strong analytical skills
• Ability to adhere to strict deadlines

ESSENTIAL FUNCTIONS AND PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hand to finger, or feel, reach with hands and arms, and talk or hear
• The employee must occasionally lift to 25 lbs. when necessary

WORK ENVIRONMENT
The work environment is usually in an office within a manufacturing facility with low to moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Job Type: Full-time

Pay: $27.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Tempe, AZ 85284: Reliably commute or planning to relocate before starting work (Required)

Experience:

• B2B collection: 3 years (Preferred)
• Accounts Receivable: 3 years (Required)

Work Location: In person

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