Job description

Hometown Tire Pros and Service is growing and urgently hiring a Service Sales Advisor to join our growing team!

What We Offer:

• A family-owned business that is passionate about taking care of our customers and employees
• Competitive pay - $60,000 - $80,000 annually
• A career path that offers on-the-job training and mentorship
• Flexible schedule with limited weekends and paid time off that accrues from day one of employment
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Health and Wellness membership reimbursement up to $40.00 per month
• Tuition reimbursement toward automotive education
• Employee discounts
• Fun team atmosphere

Position Overview:

A Service Advisor initiates automotive service and repairs by communicating with customers to ascertain the maintenance services requested. In addition, they verify any warranty and service contract coverage; identify and inform customers of any additional vehicle maintenance or repair opportunities deemed valuable to maintain vehicle safety and performance. Whether answering and making phone calls and emails or assisting service customers face to face, you'll be responsible for ensuring every customer has a positive lasting experience with Hometown Tire Pros and Service.

Essential Functions:

• Greet customers in a timely and friendly manner and develop customer loyalty
• Communicate with customers to determine the nature of the mechanical problems
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Maintain an accurate job tracking sheet that provides a proper workload based on daily calculations of group capability.

Who You Are:

• You have exceptional communication, organization, and follow-up skills that result in an outstanding customer experience
• You are passionate about taking care of the customer and have the knowledge to educate them about what is going on with their vehicle in terms they can understand
• When under pressure, you maintain a positive attitude with customers, peers, and management
• You have keen technical skills and thrive on learning

Requirements:

• Prior experience in the automotive industry (2+ years of experience)
• Must be at least 18 years of age
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

To learn more, visit us at https://www.hometowntirepros.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.

13900 E Briarwood Ave | Centennial, CO 80112

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends

Shift:

• 8 hour shift

Work Location: In person

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