Job description

Associate Director of Urgent Care Development

Classification: Exempt

Reports to: Executive Director of Urgent Care Development and CEO

Job Summary: This position has oversight for strategic development for the northeast urgent care locations. Has responsibility for development of programs and services to drive the business in a standardized and engaged way through programs such as employee onboarding & training, patient and customer experience, team building & morale, and the overall healthcare experience.

FLSA STATUS

This position meets the criteria for exemption of the Fair Labor Standards Act; thus, you will not be eligible to receive overtime compensation.

ESSENTIAL DUTIES & RESPONSIBILITIES:

· Develops corporate people strategy in which to align all programs that supports the company vision, mission, and values.

· Partners with owners and field leaders to develop programs and services for employees that support employee engagement, patient satisfaction, and growth.

· Reports out at executive meetings ensuring members are aware of current and upcoming events/issues. Share successes, proposes solutions to issues, & makes recommendations where actions may be duplicated to broaden the success of the organization.

· Makes recommendations to streamline the business for improved business outcomes and cost reduction.

· Review the staffing schedules using available automated tools, and dynamically works to keep staffing at appropriate levels based on metrics.

· Champion for patient satisfaction – oversees resolution with the management team ensuring issues are timely and effectively resolved using uniform and sustainable practices for delivery of care across the northeast.

· Partners proactively with leaders to fully understand the needs of business (including areas such as accreditation and legislative requirements) so inclusive strategic program design can result.

· Travels to field locations to observe current state operations and learn opportunities for better systems and procedures and incorporates these into training.

· Embodies the organization’s mission, vision and values and ensures that other team members have a working understanding of how they can participate in the success of the organization.

· Sets the standard for follow up on actionable items across the team to help instill a sense of urgency.

· Clinical process review to identify areas for improvement for financial impact and increased patient satisfaction.

· Take the lead as project developer on new and changing business ventures. Develop leaders to become project leads and see these through to completion.

· Mentor new and existing employees in important aspects of care include EMR functionality, equipment use, clinical care and organizational imperatives.

· Ensures corporate policies are accurate, current and in compliance with federal and state regulations. Reviews policies and procedures, clinical and non-clinical, company wide. Educates and trains team members on company policies.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

· Bachelors or equivalent experience; 3 – 5 years demonstrated leadership experience in the healthcare - urgent care setting preferred.

· Experience working clinically preferred.

· Excellent demonstrated problem solving, teamwork, and organizational skills.

· Strong, demonstrated knowledge of sales and marketing.

· Strong project management skills and program education/launch experience.

· Excellent demonstrated networking, relationship management, and interpersonal skills.

· Prior success setting, driving, and achieving strategic organizational goals.

· Strong Microsoft Office suite, and technology skills.

· Willingness and ability to learn and leverage new technologies to drive the next phase in organizational growth.

· Excellent writing and reporting skills.

· Ability to organize meetings and successfully manage staff. Assign tasks from the meeting and follow up on completion keeping stakeholders informed of progress.

· Ability to break down strategic goals and communicate to contributors their role to support the completion of the larger goal(s).

Physical location is MedExcel USA, Inc. in New Windsor, NY; however, travel to field locations is required 3-5 times per week. This role will perform duties in an office and urgent care medical setting.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Microsoft Office: 1 year (Preferred)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.