Job description

Job ID:
34612

Location:
450 Brookline Ave, Boston, MA 02215

Category:
IT/Informatics

Employment Type:
Full time

Work Location:
PTL Remote: 2-3 days remote/wk

Overview

The Clinical Operations and Business Analytics (COBA) team at the Dana-Farber Cancer Institute (DFCI) conducts analyses used to provide actionable information to operational and clinical departments across the institute. The COBA team is looking for an Associate Business Intelligence Analyst to support one of our largest and most important stakeholders, the Quality & Patient Safety (QPS) department. COBA utilizes an extraordinary range of healthcare data from a multitude of systems to support QPS. This data is used to track a wide array of quality metrics across many domains, including patient safety, infection control, patient satisfaction, patient feedback, patient reported data, EMR (Epic) data such as labs, encounters, claims, flowsheets, and much more. Using this data, the COBA team helps QPS understand, monitor, and improve the quality and safety of care provided to patients at DFCI by creating dashboards and conducting ad-hoc analysis. These dashboards and analyses are consumed by QPS department stakeholders to identify opportunities for improvement, support quality improvement initiatives, and provide required data to external regulatory agencies including but not limited to CMS, the Commonwealth of Massachusetts , and The Joint Commission.

The Associate Business Intelligence Analyst will work as part of a team, under the supervision of the COBA Associate Director and the Senior Analyst who supports QPS. In this role they will learn how to translate stakeholder specifications into programming logic, create insight-driving visualizations, and train end users on new reports. They will develop an in-depth understanding of DFCI’s data and data structures. The Associate BI Analyst will work on assignments including complex data analysis projects that can be multi-disciplinary or interdepartmental. They will also learn how to effectively collaborate with the Data Management team to address data requirements for analytic reporting, as well as other Informatics and Analytics (I&A) teams with expertise in specific data systems and/or analytical methodologies. They will work with a variety of tools (ex: Snowflake, SQL, Excel, Tableau, etc.) to access data, write queries, develop programming logic, run reports, manipulate data, and analyze datasets to meet the needs of institute.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Responsibilities

Job Duties to be performed under supervision of the COBA Associate Director and Senior Analyst:

Provide quantitative and qualitative reporting support to the Quality and Patient Safety department. Reporting topics include regulatory compliance, quality reporting, patient safety, infection control, patient experience, patient feedback, risk management, and patient reported data.
Work with internal clients to develop and translate business requirements into project charters, business and technical requirements, wireframe models, and ultimately produce effective and insightful interactive analytics, in collaboration with other COBA team members
Utilize business intelligence tools to create reports and dashboards
Deliver custom data analytics solutions for ad hoc requests
Serve as a technical partner for compiling, cleaning, manipulating, and analyzing data related to assigned projects
Set and deliver on reasonable expectations for deliverables
Prepare summaries of important insights
Diagnose and respond to service desk requests regarding data integrity and functional or interactive issues in existing and future dashboards quickly and effectively
Identify appropriate sources for data deliverables in collaboration with Data Management groups
Remain open-minded about data exploration, vet work with the support of team members and ensure accuracy of all reports before delivering end-results
Escalate issues, concerns, and problems which may hinder achievement of deadlines and or/ accomplishments of responsibilities to the attention of the COBA leadership promptly
Perform other similar and related duties as required or directed

Qualifications

Qualications:
Bachelor’s degree in Statistics, Computer Science, Information Technology, Mathematics, or related field
Work experience, preferably in healthcare

Technical Skills:
Familiar using SQL to query, manipulate, and organize data from relational databases
Good interpersonal and communication skills to effectively work and communicate with others
Familiar with business intelligence tools such as Tableau to design and develop reporting analytics and visualizations
Competent with Microsoft Office suite software (Word, Excel, PowerPoint, Outlook, Visio, etc.)
Ability to quickly and comfortably learn new software tools
Analytical reasoning and problem-solving ability

Qualitative Skills:
Ability to document work and communicate progress to others per recommended guidelines
Good verbal and written communication skills
Must be able to function with the support of their manager in a fast-paced environment
Good interpersonal skills
Excellent attention to detail and accuracy
Willingness to invest in learning
Strong sense of balance and ethics, ability to consistently represent the interests and mission of DFCI and act on behalf of its current and future patients.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

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