Job description

Hotel AKA NoMad is hiring a Front Office Manager!

Hotel AKA NoMad, the newest addition to the AKA Hotels+Hotel Residences portfolio, opening in May 2023. Experience a new era of sophisticated style, in the heart of New York City’s trendy NoMad neighborhood.

Welcome to Hotel AKA NoMad, where sleek design and residential comforts converge. Envisioned by globally renowned architect and designer, Piero Lissoni, Hotel AKA NoMad invites guests to experience sophisticated guestrooms and suites, luxurious amenities and enhanced services. Hotel AKA NoMad has been thoughtfully curated for the discerning, design-minded traveler. Guests will enjoy exquisite spaces that offer an inspiring, welcoming ambiance, including a world class wine bar & lounge, an inviting mezzanine to enjoy a delicious European-style breakfast, and tranquil lobby, where one can meet friends, family or business partners before heading out for the day.

The Assistant Front Office Manager is energetic, outgoing, friendly and has an attention to detail. This role will assist in the management of the Front Office and Door staff and brings previous hotel experience supervising a team.

Team Member Responsibilities:

• Manages Front Office and Door Staff.
• Maintaining communication with residents (before, during, and after stay at the property)
• Coordinating directly with Sales and Housekeeping for special residents' requests
• Check No Shows daily and investigate the situation by checking with housekeeping and the front desk. Take further action by looking at the Synxis booking and look at flight information.
• Obtain list of showable units daily from Head of Housekeeping Department
• Review Arrival report in the morning and communicate necessary resident information to the entire team.
• Check previous day’s arrivals, departures, in-house transfers and billing issues in Oscar
• Follow up calls on completed work orders and reflect status in TASKS
• Comfort and skillful in training new team members
• Provide oversight in maintaining the service standards of Resident Services
• Ability to provide thorough communication with Sales, Housekeeping, Maintenance, and Food and Beverage departments.
• Assist with resident service associate duties including: answering phones, making reservations, hailing cabs, providing dining or shopping recommendations, etc.
• Ability to resolve resident disputed in a professional and courteous manner
• Provide a thorough and professional introduction to incoming leads via walk-ins, providing property tours and suite introductions when applicable
• Other duties as assigned.

Required Skills & Qualifications:

• Associates degree or higher.
• Minimum of 3-5 (three to five) years of Guest Service experience and proven strong background in Room Operations
• Ability to be flexible with work schedule including nights, weekends and holidays.
• Meticulous attention to detail
• Skills Needed: Motivational, verbal communication, written communication and manageability.
• Demonstrated problem solving and decision-making skills.
• Demonstrated energetic, self-motivating and a “can do” positive attitude.
• Proficiency in English (written and oral).

Our Team Members enjoy very generous PTO; Health; Dental; Vision and 401(k) benefit plans. We recognize and promote top performers because we know that our success is due to your achievements.

AKA Hotels + Hotel Residences is a part of Korman Communities, a family owned and operated company, we consider our Team Members the most important asset. With over 100 years of history and experience behind us we’re always looking for Team Members ready to join our family. Grow with us!

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• New York, NY 10016: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to start immediately?

Experience:

• Front Office: 2 years (Preferred)

Work Location: In person

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.