Assistant Center Manager - Warminster
Full Time
Warminster, PA 18974
Posted
Job description
Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have administrative offices in the Lehigh Valley, Harrisburg, Warminster, and York. We operate 9 medical centers that serve over 22,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of racial & social justice in our organization.
Full-time, non-exempt Assistant Center Manager based out of our Warminster Medical Center. As a member of the management and medical services teams, the Assistant Center Manager is responsible for assisting the Health Center Manager in the leadership and management of all health center services, systems, and personnel. Participates in a team approach to the delivery of quality reproductive health care in accordance with affiliate approved policies and current medical standards.
Here at Planned Parenthood Keystone we have a passion for creating a culture of exceptional customer service. So, we are looking for people that will not only continually exceed our patient's expectations, but will also take pride in cultivating positive relationships with patients and fellow employees.
The responsibilities of this position include, but are not limited to:
- Provide center leadership to foster positive attitudes and trust among staff in accomplishing the goals and objectives of the affiliate. Maintain continuity of center operations during absences of the Health Center Manager
- Assist with hiring, supervising, training, and evaluating center staff in the provision of family planning, all FDA approved birth control methods, STD prevention and treatment, HIV testing, and abortion
- Maintain knowledge in all health center services in order to effectively supervise health center staff training & development
- Participate in the quality/risk management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies
- Facilitate center staff meetings as required and participate in medical, management, and organizational meetings as required
- Provide management and operational support, mentoring and training to locations and personnel throughout the organization as needed
- Assist with staff scheduling to ensure efficient center operations
- Work collaboratively with the health center team to meet patient needs as well as individual and center productivity levels and patient cycle times
- Compliance with Throughput (TP) priorities, strategies and Team Centered Patient Care (TCPC) components
- Assist with the timely completion of the practice management system data corrections
- Assist with developing the center budget, monitoring budget activity, & taking corrective action as needed
- Assist with maintaining a satisfactory facility appearance and optimal functioning of equipment. Respond to after-hours maintenance and security emergencies as needed
- Assist with the inventory control process including keeping records, stocking and ordering supplies, and assuring appropriate levels of materials
- Provide factual, non-biased information to patients seeking abortion. Describe the difference between medication and surgical abortion
- Competently use the patient information system software in all of its applications on affiliate laptops for optimal center flow
- Assist in ensuring compliance with applicable federal, state, and local laws and regulations, health care licensing, contracts, grant requirements, family planning councils, Planned Parenthood policies and procedures, medical protocols, infection control plan, security standards, and employee handbook
- Serve as a floating employee to all PPKey locations, as needed for staff sharing, to ensure appropriate coverage in order to meet patient demand
- Assist the Health Center Manager in the timely delivery of all center reports
- Maintain patient and health center confidentiality
- Ensure a culture that embraces diversity, equity, and inclusion of all persons
- Ensure completion of required annual training
- Adhere to all HIPAA and patient privacy regulations
- Serve as an Ambassador for the organization to inspire support and connection with the mission and services provided by the affiliate
Qualifications & Experience (required):
- Completion of an accredited high school program or equivalent is required
- Associate’s Degree in a related field, or equivalent experience
- Ability and willingness to travel. Reliable means of transportation.
- Ability to travel for regional staff sharing as much as 20% on an "as needed" basis
- Computer literacy, including competency in affiliate email, Internet, and patient management systems software, if applicable to job
- Excellent interpersonal and communication skills that enable work in a collaborative and multi-faceted team environment
- Accuracy and attention to detail
- Ability to mentor individuals and lead a large team
- Analytical thinking and problem solving skills
- Computer literacy, including competency in affiliate email, Internet, and patient management systems software
- Ability to organize, multi-task and effectively function in a fast paced environment to set and achieve short and long term goals
- Ability and willingness to work flexible hours including weekends, early morning, and/or evening hours
- Ability to work independently under minimal supervision
Qualifications & Experience (Preferred):
- 1 or more years of health care experience with progressive responsibility
- Spanish language skills desirable
- Demonstrated leadership ability
Salary & Benefits:
- Compensation for this position starts at $21.85 per hour
- Medical, Dental, and Vision coverage options for you and eligible dependents
- Short Term Disability
- Life/AD&D and Long Term Disability policy voluntary coverage options
- 401 (k) Retirement plan with up to 2% employer match
- Generous vacation, leave, and holiday benefits
Planned Parenthood is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local.
We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.
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