Assistant Account Manager/Campus Manager

Full Time
Framingham, MA 01704
$65,000 a year
Posted
Job description
Assistant Account Manager/Campus Manager

JOB SUMMARY: Manages the security services and related operations provided to an assigned account including client service and problem resolution, service enhancement and expansion, new business development, operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

ESSENTIAL FUNCTIONS
  • The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
  • All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
  • Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
  • In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
  • All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.



Directs or completes tasks associated with these areas of responsibilities:
  • Serves as a key point of contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
  • Responsible for maintaining, reviewing, and updating processes for the management/mitigation of emergencies and risk
  • Manage guard force logistics and operational preparedness with regards to training processes and communication in addition to performing scheduling and payroll functions.
  • Meet regularly with client representatives and Senor Account Manager for status updates; address any actual or potential problems; support security planning, assessments, and surveys; review and update post orders
  • Participates in the recruitment, selection, orientation, training, development, and retention of high caliber staff; act to ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach employees and carry out disciplinary actions, as necessary
  • Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures
  • Authorize appropriate expenditures and oversee management of security equipment
  • Oversee preparation of staffing schedules for guard services; act to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed
  • Provide input to company initiatives; promptly assist in the resolution of legal, financial, human resource, and administrative issues
  • Identifies and utilizes networking opportunities with Securitas clients; Implements security industry "best practices"; Works with branch/site management to standardize processes, practices and service delivery for the account.
  • Implements key performance measures, tracking tools, scorecards and reporting methods in cooperation with branch, site and client managers to enhance security team effectiveness and performance.
  • Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of post orders.
  • Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.
  • Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives.


MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience: Bachelor's degree and 3 or more years of experience in a field related to the security industry and/or business management, and responsible experience in the security industry, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):
  • Understanding of security operations.
  • Knowledge of business operations management and human resources administration.
  • Use of personal computer and spreadsheet software.
  • Ability to synthesize business/financial data and develop solutions.
  • Planning, organizing and leadership skills.
  • Oral and written communications skills.
  • Strong customer service and service delivery orientation.
  • Ability to interact effectively at various social levels and across diverse cultures.
  • Ability to be an effective leader and member of project teams.
  • Ability to facilitate progressive change.
  • Ability to take initiative and achieve results.
  • Ability to carry out multiple assignments concurrently.
  • Ability to adapt to changes in the external environment and organization.



Working Conditions and Physical/Mental Demands
  • Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
  • Successful passage of background, reference, psychological, and controlled substance tests.
  • Ability to handle multiple tasks concurrently.
  • Handling and being exposed to sensitive and confidential information.
  • May require regular use of vehicle and frequent travel in the performance of duties.
  • Regular talking and hearing.
  • Frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds.
  • Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.
  • Close vision, distance vision, and ability to adjust focus.
  • Conducting oral presentations and group meetings.
  • Directing, motivating, training, coaching, and disciplining staff in a positive manner.
  • Reading and analyzing reports and financial data, including related computer usage.
  • Responding on an on-call basis to emergencies and incidents at all hours.



EOE/M/F/Vet/Disabilities

#SCMARI

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.

smogtown13.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, smogtown13.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, smogtown13.com is the ideal place to find your next job.

Intrested in this job?

Related Jobs

All Related Listed jobs