About BACA: Bay Area Clinical Associates, P.C. (BACA) is a physician-owned and operated organization offering evidence-based mental health services to youth aged 26 and younger and their families in the San Francisco Bay Area. BACA currently offers outpatient and intensive outpatient services in San Jose, San Diego and Berkeley and has plans to extend throughout all of California.

• Demonstrate professional and respectful rapport when interacting with patients, family members, co-workers and other clinical staff
• Provide support to the Intensive Outpatient Program teams, including IOP manager, clinicians, admin and patients.
• Conducts administrative duties including but not limited to: scheduling appointments for IOP patients, generating video calls for virtual IOP groups, patient check in/out, uploading registration paperwork and responding to email inquiries in a thorough, timely, and courteous manner. Clerical duties including copying, mailing, faxing, scanning, and sorting documentation.
• Facilitate the completion of daily questionnaires (electronic) with IOP patients and notify IOP Lead and individual providers of safety concerns.
• Initiate and obtain IOP authorizations for IOP patients.
• Prepare and supply group rooms for IOP.
• Participate in IOP groups in order to support with patient engagement and patient monitoring,
• Attend weekly IOP multidisciplinary treatment team meetings.

• Maintain inventory for IOP group supplies.
• Provide coverage to ABHS as needed.
• Maintain cleanliness and sanitization of in IOP group rooms and office space including supplies, furniture and equipment.
• Performing other miscellaneous job-related duties as assigned.

Competencies:

• Requires a self-directed individual who can exercise independent judgment, critical thinking, flexibility and problem-solving skills.
• Strong organizational skills and very detail-oriented.
• Must be punctual and reliable.
• Self-starter, able to display the highest level of integrity and respect for confidentiality in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proven ability to work independently at times and within a team.
• Ability to adapt to change.
• Demonstrated ability to prioritize multiple tasks to meet deadlines.
• Superior interpersonal skills, ability to build relationships, and interact collaboratively with other departments and teams.

• Bachelor’s Degree
• Ability and interest in learning clinical information and criteria.
• Emphasis on computer literacy and communication skills

• Knowledge of mental health/healthcare, generally gained through a minimum of one year experience in higher education for behavioral sciences or related field
• Google Suite & EMR experience

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.