The Admissions Representative is responsible for pre-admitting and admitting patients to the hospital, either during a face to face interview or over the phone. This position is responsible for verifying insurance benefits, providing estimates for services, obtaining ABN forms, and collecting money at time of service. This position requires exceptional interpersonal and organizational skills. The Admissions Representative will communicate in a compassionate and professional manner with patients and other hospital staff.

Education: Experience or training in healthcare office setting and customer relations. Must possess a high school diploma or equivalent.

Experience: Requires ability to work cooperatively with other employees, other departments and the public. Ability to prioritize work and meet deadlines is required. Ability to handle multiple tasks simultaneously and concentrate in a busy environment is required. Ability to use common computer system and business software is necessary.

Essential Functions:

1. Observes professional ethics in maintaining confidential information concerning the personal, financial, medical, or employment status of a patient of GVH and their families.

2. Admits patients by accurately interviewing them, obtaining all demographic and insurance information in a timely manner, and typing this information into the Evident software.

3. Pre-admits patients for scheduled services, either in person or over the telephone.

4. Ability to explain insurance benefits, deductibles, co-insurance, and discounts to patients at the time of service.

5. Educates patients on the financial policies of the hospital and directs them to appropriate resources as necessary.

6. Accurately completes and explains all required forms to patients including the Conditions of Service, Patient Rights and Responsibilities, Notice of Privacy Practices, and the Patient Portal.

7. Understands third-party vendors with whom the hospital is contracted for billing such as foreign, accident, and out of state Medicaid patients.

8. Obtains an Advance Beneficiary Notice for Medicare patients by verifying the procedure and diagnosis codes prior to the patient receiving services.

9. Collects patient payments by charging credit cards or accepting cash or checks at the time of service.

10. Cooperates with others in the health system to meet department and hospital requirements and goals.

Compensation: $18.00 - $21.60/hour DOE

Benefits Eligibility:
Medical, dental, vision, healthcare FSA, dependent care FSA, and Lifestyle Spending Account: All active employees working 40 or more hours per pay period in a Full Time or a Part Time position are eligible for benefits on the first of the month after hire.

Life and AD&D insurance: All active employees working 40 or more hours per pay period are eligible for benefits on the first of the month after hire date.

Short term and long term disability: All active employees working 60 or more hours per pay period are eligible for benefits on the first of the month after hire date.

Experience

• 1 year(s): Customer Service, Reception

Education

• High School or better