Title: Administrative Receptionist

Location: Santa Monica, CA

Duration: 4 months

Job Requirement

• Contractor will be sitting at our front desk, checking patients in/out of their appointments, answering high volume of telephone calls, etc.
• Register/Check-in patients by verifying patient demographic and insurance information. Update Registration information in Care Connect. Confirm PCP, referring physician, preferred pharmacy, preferred form of communication and MyChart activation. . Review patient referral forms and fill out intake information.
• Obtain regulatory required patient consents, such as consent for treatment (COA), yearly for patients and update patient registration information in Care Connect.
• Check in patients electronically using Care Connect.
• Provide specific information to patients regarding clinic procedures.
• Notify patient of lab results as instructed by clinicians.
• Collect payment from patients at the time of service following departmental cashiering policies. Post patient payment collected and generate Cash collection report at the end of day accurately in Care Connect.
• Develop knowledge base related to clinic, medical center and insurer processes and procedures.
• Ttriage patient issues to achieve resolution. Resolve patient problems related to such matters as billing, coordination of patient tests, appointments and medical records.
• For cancellations and no-shows, generate appropriate Departmental Appointment Report (DAR), such as the No-Show report and Rescheduling report, and call patients for rescheduling. Document each call as a telephone encounter in patient's EMR.
• Maintain clinic patient flow, balancing registration requirements, patient appointment times and non-appointment activities.
• Using check-out sheet or verbal orders, schedule follow-up appointments, and ancillary testing appointments. Complete necessary requisitions, as required.
• Report any difficulties scheduling ancillary and consultative appointments for patients
• Provide care related information, such as After Visit Summary (AVS), hospital card, My Chart Activation code, to patients at each Check-out.
• Complete tasks in Referral and Charge work queue

Required:

Need 2-3 years of front office medical experience.