Primary Role: Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Results Expected: All job file work is processed and documented accurately and timely. Customers, COIs (Center of Influence), Production Team, Marketing Reps/ Estimators and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level by meeting deadlines and following corporate requirements for job files. All job file tasks are completed as assigned.

Key Responsibilities:

Primary Roles and Responsibilities

1. Job File Coordination a. Monitor job file status b. Monitor job file audit status c. Maintain job file WIPs d. Monitor and ensure client requirements are followed
2. Job File Documentation a. Review and validate initial field documentation b. Create preliminary estimate c. Perform daily job file coordination d. Perform job file backup 3. Job File Communication and Reporting a. Maintain internal communications b. Maintain external communications c. Prepare job file reports
4. Job File Communication and Reporting a. Complete and review job file documentation for final upload and the audit process b. Complete job file audit process c. Perform job close-out

Necessary Experience and Skill Set

• A minimum two years of business experience

• Working knowledge of current business software technologies such as Microsoft Suite and Outlook.

• Superb customer service, administrative and verbal and written communication skills

• Experience in the commercial cleaning and restoration or insurance industry is desired but not required.

• Experience in writing estimates and the job file process is desired but not required.

Formal Education/Training

• High school diploma/GED

• Associates/bachelor’s degree or similar work experience preferred but not required

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 8:00 a.m.–5:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.