Job description

About Zippy:

• Zippy provides fast, simple home loans & insurance to manufactured home buyers located in communities throughout the United States
• We’re digitally native and located at zippymh.com!
• We’ve built our culture on a fanatical focus on improving consumers financial outcomes through great technology
• We are a well-funded startup backed by institutional investors with competitive pay, incentive stock options, and excellent benefits
• We are a location flexible, remote-first organization with HQ in Dallas, TX
• Our team members live throughout the country in Austin, Phoenix, Knoxville, Houston, Omaha, San Antonio and more!

Job Description:

As Account Manager, you will support our Enterprise Customers’ success plan and act as a key point of contact for ongoing support. You will play a critical role in launching, sustaining, and growing the Customer relationship. Our Customers(or “Operators”) can have anywhere from 3 communities all the way up to 250 communities across the country. These can be enterprise conversations that require detailed project management skills to ensure a successful partnership.

• Become a trusted advisor and maintain strong relationships with the executive teams and corporate employees at our partners
• Create internal and external success plans, monthly/quarterly business reviews, excel analysis and relationship updates
• Own the operator onboarding process at Zippy – act as the support function between Zippy’s sales team and the new partners adopting the Zippy platform
• Coordinate large scale rollouts for our Operators that may own as many as 200 communities across the country
• Work closely with our entire Community Partnerships to ensure a successful launch and ongoing activation

Desired Mentality:

• Team player that is self-motivated, creative, and solutions-focused
• Effective project management skills with high attention to detail
• Ability to navigate complex enterprise organizations and facilitate effective communication with external partners and internal teams
• Desire to work in an innovative, fast-paced & committed environment
• Communicative and open to feedback, and willing to give feedback to others
• Creative thinking, finding ways to move forward, and a systems-design thinking
• Team player and driven to succeed

Qualifications:

• BA/BS Degree
• 4+ years of experience in a customer or partner success role
• Proven track record of completing tasks with a high sense of urgency
• Comfortable working in a fast-paced startup environment
• Ability to effectively support and engage with a diverse group of people across a large organization.
• Willingness to maintain and ensure a high level of integrity
• Proactive and self-motivated to solve problems; comfortable with a high degree of responsibility in ambiguous situations
• Excellent written and verbal communication skills
• Comfort learning new technologies – Zippy uses Salesforce, Outlook, Asana, and our proprietary custom built software
• Working knowledge of mortgage and / or manufactured housing industry is a plus

Compensation & Benefits:

• Salaried W-2 employee
• Quarterly cash incentives based on company and individual performance
• Incentive stock options (Equity) in Zippy
• Excellent health, vision, and dental benefits
• Strong potential for growth in role and compensation

Join Our Team!

By building the first digitally native loan origination platform for manufactured home loans, you will be responsible for:

• Delivering the value of tech transparency to an inefficient but growing market
• Improving the lives of over 22 million Americans who live in manufactured homes today
• Expanding access to new homeownership at a time of intense housing insecurity

Job Type: Full-time

Schedule:

• Monday to Friday

Experience:

• Account management at the Enterprise level: 3 years (Required)

Work Location: Remote

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